Yelp Account Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 79 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Yelp.
Yelp
Account Manager
Mid Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I got a call the day after applying. It was a friendly chat and a short interview where they asked how I'd handle a customer who owns a Greek restaurant and another who's a lawyer. Then, I was invited for a second interview at the Yelp office. The first interview with top management was really positive. After that, a Team Leader interviewed me. They asked questions similar to what's in other reviews. It was confusing because the reviews say not to offer Yelp when a customer wants to cancel, but instead to keep them with arguments and understand them. However, in both cases here, the customer wanted to cancel, and I was told to offer a Yelp solution in one situation but not the other! It's hard to know what they want to hear. With years of customer support experience, you know what to do, but you need training to understand the company's vision. The generic questions weren't really relevant. I'm disappointed because I asked twice about feedback and was told 'tomorrow,' but they never called back. I don't want to work for a company that lacks basic values towards people, which is the minimum I expect.
Confirmed questions3 questions
- How would you approach a customer owning a Greek restaurant and a customer who is a lawyer?
- How would you handle a customer who wants to cancel their account and needs a Yelp solution offered?
- How would you handle a customer who wants to cancel their account and does not need a Yelp solution offered?
Yelp
Account Manager
Entry Difficult Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Presentation Other
It started with a phone call where they didn't really ask about my background, just my thoughts on how I'd perform in the job. They had one role play that was pretty straightforward, needing just a bit of initiative and recall. Then came the on-site interview, covering the job details, some personality assessments, and then the tough role play. I felt pressured to have perfect skills during the interview, and it was frustrating because it seemed like my existing abilities weren't enough, which I think depends on the interviewer. But the next day, I got a call with a tentative job offer. After my background check cleared, I received the official offer. I was surprised because I didn't think I did that well in the interview.
Confirmed questions3 questions
- Tell me about your approach to this role.
- Show me how you'd handle this situation with a role play.
- Walk me through your favorite restaurant and convince me to go there.
Yelp
Account Manager
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Offer
Interview formats
Behavioral Technical Case
Applied online and they emailed back quickly saying my application was being reviewed. The next day, I got an email with job and salary info to see if it fit my needs. Then, they scheduled a 15-minute phone interview. After that, I was emailed that it went well and that I'd have a Skype interview since I'm out of state. For the Skype interview, they called about 10 minutes early to test my connection and said the first interviewer would call back. About 10 minutes later, the interviewer called and asked some questions and did a role-play about a client wanting to cancel ads due to non-performance. Then, I was told I'd have another Skype call in a few minutes with another manager. The second Skype call happened, and I was asked more questions and did another role-play for a customer who got a bad review and wanted it removed ASAP. After this, I was told the managers would meet and decide. Two days later, I got an email saying I wasn't chosen.
Confirmed questions5 questions
- What's your reason for wanting to move to Arizona?
- Can you tell me about yourself?
- What salary are you looking for?
Yelp Account Manager Interview Questions
Quoted word for word from Yelp interview reports.
“What if a business owner told you they weren't seeing any benefit from using Yelp?”
Read reports →“What would you say to a pizza restaurant owner who wanted to cancel their subscription to keep their advertising subscription?”
Read reports →“Given a large book of hundreds of local businesses, how would you organize or categorize them?”
Read reports →“Imagine you're an angry Pizza owner dealing with a bad review. What can you do about it?”
Read reports →“As a Yelp business owner spending $300 monthly on advertising, you feel it's too costly and wish to cancel. What's your approach?”
Read report →“What would you do if a business owner called, upset that Yelp wasn't working?”
Read report →“If I was David's pizza and I wanted to cancel my subscription because it was costing me too much, what would you do? The goal is to retain the account.”
Read report →“Imagine you're a small business owner who's really upset about a negative review and wants to cancel your Yelp advertising. How would you handle this situation?”
Read report →“Imagine a customer is calling to cancel their subscription, how would you handle that?”
Read report →Formats, difficulty and experience
Across all 79 Yelp interview reports.