Xfinity Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Xfinity.
Xfinity
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
They were super friendly and asked me about my five-year career goals, my preferred work schedule, and what I knew about Xfinity's marketing and products.
Confirmed questions1 question
- How do you feel about collaborating with a team?
Xfinity
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was very laid back and informal. The recruiter shared a lot of information during the phone call and was easy to chat with. It's fine to ask questions about benefits and the work schedule, which typically involves the second shift and working most weekends.
Confirmed questions1 question
- What motivates you to seek employment with this company?
Xfinity
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Presentation Group Technical screen
Interview formats
Presentation Group Behavioral
Got an email that the presentation would start at 12:30pm, so I needed to be there 10 minutes early. It actually started late, at 12:40pm. About 10 supervisors showed up in a small room with 15 applicants and introduced themselves. The presentation was just a few PowerPoint slides about Comcast's companies and benefits. I was interviewed by 2 supervisors, and the second one brought a colleague from the department with her. The same day, I saw an article about Comcast wrongly charging customers for data caps, published the same day as my interview. The next day, I got an email saying they weren't moving forward with me, but with candidates who closely matched their needs. I guess they're looking for people without integrity to keep ripping people off. Thanks for passing on me!
Confirmed questions2 questions
- Can you explain how you would move from a customer service role into a sales position?
- Given your past leadership experience, would you find it challenging to take on an entry-level role?
Xfinity Customer Support Representative Interview Questions
Quoted word for word from Xfinity interview reports.
“Are you bilingual?”
Read reports →“Do you require supervision?”
Read reports →“Can you describe a situation where you dealt with a rude customer?”
Read reports →“Can you explain how you would move from a customer service role into a sales position?”
Read reports →“Can you work in a fast-paced environment?”
Read report →“How do you feel about collaborating with a team?”
Read report →“Given your past leadership experience, would you find it challenging to take on an entry-level role?”
Read report →“Can you share an instance where you exceeded expectations?”
Read report →“Describe how you manage stress and high-pressure scenarios, particularly with customer questions or complaints.”
Read report →Formats, difficulty and experience
Across all 9 Xfinity interview reports.