Xerox Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 165 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Xerox.
Xerox
Customer Service Representative
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
The interview process went great. The interviewers were really friendly, went over everything I asked, and answered all my questions. They asked relevant questions pertaining to the job and gave me the option to use personal or professional scenarios.
Confirmed questions1 question
- How would you handle a difficult customer call?
Xerox
Customer Service Agent
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
I was contacted by the talent acquisition recruiter team member over email and then had an interview over the phone with the recruiter. 5 days later, I was scheduled for an in-person interview on-site with one of the team lead hiring managers. The interview itself was straightforward, with direct structured questions. The manager was very friendly and encouraged interaction and reflection on other work experiences. When I was first contacted by phone and email by the recruiter, he wasn't so clear about the scope and nature of the job and didn't give more details on what sector/product of customer services. But when I was interviewed in person with the hiring manager, I was given more details and scope and examples of the job.
Confirmed questions2 questions
- Tell me about any relevant customer services support experience you have. Also, do you have any interest or background in playing mobile game applications?
- Can you provide examples of your current and previous customer services interactions, including successful stories, what you have done, and what the outcomes were?
Xerox
Customer Care Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
My first interview went great. The person was nice, gave me a lot of info about the schedule, pay (during and after training), and the equipment they'd send. She said she was impressed with my answers and the whole interview. We then set up a second interview with the hiring manager for the next day. The second person was nice, but gave completely different info about the schedule, pay, and benefits, like it was a different job. At the end, she said it went well and the first person would call in 2-3 hours about the rest of the application process. I waited all day and didn't hear anything. The next morning, I emailed asking about the next steps and my schedule because I had to set appointments. That was it! No one ever contacted me again, not even a rejection. I thought that was really rude. I figured if they were that inconsistent, I wouldn't want to work there anyway, especially working from home. I could imagine them putting me through a lot, maybe even two different trainings. I think I'm better off finding another work-from-home job.
Confirmed questions2 questions
- How would you manage if you had to deal with a customer who was upset?
- What would you do if a customer was not happy with something?
Xerox Customer Support Representative Interview Questions
Quoted word for word from Xerox interview reports.
“What would you do if you witnessed a coworker stealing money from the cash register?”
Read reports →“If you were an animal, which one would you choose to be and why?”
Read reports →“What would you do if a caller tells you that she has just broken her computer hard drive and she didn't have a backup saved?”
Read reports →“What would you do if a team member refused to do a task and the project was close to its deadline, to ensure the job was finished on time?”
Read reports →“How crucial is punctuality for you? What's an acceptable number of late arrivals or sick days?”
Read report →“Have you ever had to handle a customer who was already angry when they talked to you?”
Read report →“Are you available to work every day of the week, any hours between 6 a.m. and 11:30 p.m., and on all holidays?”
Read report →“Was your main concern whether or not you had reliable transportation and were going to be able to get to work on time?”
Read report →“For example, the robo-call asked, "How would you let your supervisor know if you were running late for work today?"”
Read report →Formats, difficulty and experience
Across all 165 Xerox interview reports.