WTW Executive Assistant Interview Questions
& Process

The interview process kicks off with a Recruiter Screening, followed by a First-Round Interview with HR or Business Services. Next, you'll have a Second-Round Interview with the Direct Manager. There might be optional Final Interviews with Peers or Supporting Teams, where you could meet other senior EAs or cross-functional colleagues. This is to check how you collaborate, fit into the culture, and your day-to-day working style.

I applied online and went through an HR phone screen, and then a 'prove it' stage. The whole process was really unorganized, which was surprising given it was for a talent acquisition role. It seemed mostly managed by an outsourced HR scheduler and an HR generalist from the US. The scheduler kept sending wrong info about the job and dates, and there were communication gaps. I got so many emails with different dates, and lots of back and forth even after we'd agreed on a date, only to find out it was actually a different date. Despite all that, I eventually got a real interview date. But as it got closer, I still hadn't received any instructions, like who I'd be meeting or even a confirmation. I had to follow up myself with the scheduler. When I didn't hear back, I contacted the HR generalist who quickly let me know the managing team had a conflict and needed to cancel, but they'd reach out to reschedule. I understood, but they downplayed it, saying 'you understand how the business goes with clients.' Then, the scheduler emailed me with a new date that we hadn't even agreed on, and she seemed to think we'd confirmed it offline, which we hadn't. After emailing the scheduler again to question the date, I was getting so frustrated I almost backed out, and honestly, I wish I had. The HR person assured me differently, so I went ahead with the new date, though I felt really uncomfortable and didn't feel like I did my best going in. One interviewer didn't even look at my resume, thought I was a contractor, and seemed uninterested and unimpressed with my experience. The questions they asked and my answers don't really tell the whole story; it's hard to interview with someone disinterested who makes you feel like your experience isn't good enough. Honestly, nobody's 100% qualified going in because you need to learn the company. I felt pretty insulted. I don't think they were really interested from the start and should have just moved on after the phone screen, that would have been fine. Amazingly, I also found out during the interview that the position had been open for a few years because of budget and requisition approval issues; they'd been using temporary/contract help and support from other departments. That was a huge red flag. Plus, regarding work-life balance, I was told they were too lenient with past candidates/contractors, so that was off the table for now. Even if they offered me the job, I wouldn't have taken it. I'd be paying for others' mistakes, and based on everything, it didn't seem like a great work environment. It would have been a big risk. I'm supposed to be okay with their disorganized process and mistakes, but they expect me to do cartwheels. I have a lot to offer that they'll never know, but that's okay.

I applied online and got a call from the recruiter the very next day. Then I had a phone interview with the recruiter and another HR person. After that, about two weeks later, I had a panel interview with 4 staff members. It was pretty easy and they asked standard questions. Everyone was super nice and had great things to say about the company. The office location is great and the office itself is gorgeous! I'm really excited to start!