WOW! Internet Cable and Phone Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at WOW! Internet Cable and Phone.
WOW! Internet Cable and Phone
Customer Service Representative
Entry Average Negative experience No offer
I got really sick a few days before my interview, but they wouldn't reschedule. So, I had to miss out on the chance. It makes me wonder what it would be like to work there if they can't be flexible about something like that. Plus, it felt like they could easily get rid of me, which makes me think they have a lot of people leaving. So, just be careful if you're thinking about applying.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
WOW! Internet Cable and Phone
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
We talked verbally about how to communicate with customers, both inside and outside the company, using words and body language. I also explained how the training would be put in place, and they asked me some questions about the job and what the description said.
Confirmed questions2 questions
- How would you make a peanut butter and jelly sandwich from the very beginning to the very end?
- What's your approach to dealing with an unhappy customer?
WOW! Internet Cable and Phone
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Technical Behavioral
There is a phone interview that can catch you off guard. It is best to brush up on basic networking information. The 2nd interview is face to face and a bit easier depending on who you are interviewing.
Confirmed questions1 question
- Tell me about a time you dealt with an angry customer.
WOW! Internet Cable and Phone Customer Support Representative Interview Questions
Quoted word for word from WOW! Internet Cable and Phone interview reports.
“How would you make a peanut butter and jelly sandwich from the very beginning to the very end?”
Read reports →“Tell me about a time you dealt with an angry customer.”
Read reports →“What's your approach to dealing with an angry customer?”
Read reports →“What's your approach to dealing with an unhappy customer?”
Read reports →“In what ways do you feel you are a good match for this job?”
Read report →“Can you describe a challenging situation you've faced?”
Read report →Formats, difficulty and experience
Across all 6 WOW! Internet Cable and Phone interview reports.