WNS Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 32 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at WNS.
WNS
Customer Service Representative
Entry Average Negative experience No offer 7 rounds
Interview process
Recruiter call Technical screen Take home Technical screen Technical screen Technical screen Technical screen Technical screen
Interview formats
Behavioral Technical Coding Other
Initially they took many rounds. 1. Screening 2. Aptitude test with 50 questions, needing a score of 20. 3. Typing test. 4. Amcat test. 5. Essay and chat. 6. Operational round. After passing all these rounds, they also have to pass one additional round which is VNA. You were rejected after passing all the rounds for just one round, for VNA. Then why are we going through this whole process? If you finally reject that candidate then please request to reject that candidate in the first or second round. Because it is beneficial for the company's time as well as the candidate's time. Please don't do that.. Every job seeker hopes that at least they will get a chance that's why they passed all the assessments. If you don't want that candidate then please give a clear feedback. Don't waste time and don't play with the candidates' emotions.
Confirmed questions3 questions
- Can you tell me a little about yourself?
- Could you tell me about your previous experience?
- What is the meaning of KPI?
WNS
Customer Care Manager
Manager Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The hiring process was pretty good. There was a telephonic interview that focused on your spontaneity, which they also look for in person. They assessed my confidence, communication skills, and if I had the expertise needed for the job.
Confirmed questions1 question
- What makes you want to join WNS?
WNS
Customer Service Representative
Mid Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Group
Interview formats
Behavioral Group
The process is really smooth, first interview will be taken by the senior manager, then a V&A round, then the Group Manager, and that's how you are selected. There are no versant rounds for many processes, like mine was Kiwi.com.
Confirmed questions1 question
- Could you tell me what your name means?
WNS Customer Support Representative Interview Questions
Quoted word for word from WNS interview reports.
“What is the meaning of KPI?”
Read reports →“What if we don't offer you salary for the whole month?”
Read reports →“If you were given a million dollars, what would you do with it?”
Read reports →“What was the most irritating thing about your school experience?”
Read reports →“Tell me something about your family background.”
Read report →“Can you describe your flexibility?”
Read report →“What does your day typically look like?”
Read report →“Why are you interested in WNS?”
Read report →“How do you handle receiving negative feedback?”
Read report →Formats, difficulty and experience
Across all 32 WNS interview reports.