WM Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 57 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at WM.
WM
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
I put in my application online on 10/26. Someone reached out about a first interview sometime between then and the next Thursday. That first interview was pretty quick but they told me what the job was all about. They also asked about my past work experience and how I'd deal with certain scenarios. During that same call, they scheduled my next interview for the week after, which would be in person with my supervisor. The second interview lasted about 45 minutes, and it was also pretty straightforward and chill, with around 10 questions that ranged from hypothetical situations to my personal or professional background related to getting tasks done. I heard back about a job offer about 2 to 3 days later. So, from when I first applied to getting the offer, it took about two weeks.
Confirmed questions2 questions
- Can you detail the most technically challenging project you've completed?
- Could you describe a time you felt overloaded with work and explain how you managed it?
WM
Customer Service Representative
Mid Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I interviwed for the position. Great work history. Many years of call center experience. The job went to a younger, less experienced person. I have contacted an attorney. This is blatant age discrimination
Confirmed questions1 question
- At what age did I see myself retiring.
WM
Customer Service Representative
Senior Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral
I was a temp for two weeks and the manager asked me to apply because I was taking initiative to learn new duties. I had an interview a few days later and got offered the position within a week.
Confirmed questions4 questions
- Could you tell me about your weaknesses?
- What are your greatest strengths?
- What are your career goals for the next year?
WM Customer Support Representative Interview Questions
Quoted word for word from WM interview reports.
“Were you ever in a situation where you took an extended weekend without telling your supervisor?”
Read reports →“Can you tell me what Diversity, Equity, and Inclusion means to you?”
Read reports →“Can you describe a time a customer called and you couldn't help them?”
Read reports →“Can you give an example of when you had to calm down a customer?”
Read reports →“Can you share an instance where you made a bad decision and explain the outcomes?”
Read report →“What would be your approach to resolving a customer's frustration with a company policy?”
Read report →“Tell me about a time you had to deal with an upset customer.”
Read report →“Can you share an instance where you exceeded expectations to assist a customer?”
Read report →“Can you explain your reasons for leaving your last three jobs?”
Read report →Formats, difficulty and experience
Across all 57 WM interview reports.