Wix Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 127 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Wix.
Wix
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical Coding
We had 2 stages in the interview process. First was a Team Lead interview where we discussed my past experience and they introduced the company. The second stage was a Tech interview with a team representative, which included 2 questions that needed to be answered quickly in a chat format. Google and the Wix Help page were allowed for assistance.
Confirmed questions2 questions
- Can you tell me about yourself?
- What are your career goals?
Wix
Customer Service Specialist
Mid Average Positive experience No offer 4 rounds
Interview process
Recruiter call Take home Group Onsite Offer
Interview formats
Other Group Presentation
It was a medium process with 4 interviews in total. One interview involved a task of building a website, which was a bit challenging as we aren't website building specialists. There were 2 individual online interviews and 2 group interviews. I made it to the final stage but didn't get the final offer, though I did receive excellent feedback from the HR manager. It was a cool experience and I really enjoyed the process because now I know how to build a website. I found the process quite fast, as it all happened within 3 weeks.
Confirmed questions1 question
- Could you describe a challenging customer interaction that you successfully resolved in a positive way?
Wix
Customer Care Representative
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Offer
Interview formats
Behavioral Other
The interview started with a 20-minute introductory call where I was asked general questions about my background, my interest in customer care, and my salary expectations. The team lead also gave details about the role, mentioning it was an 8 AM to 5 PM shift. A few days later, I received an assignment which took me two days to complete. Subsequently, I was informed that the original position was filled but I could proceed for a role with a 1 PM to 10 PM shift. The assignment was quite time-consuming, and I wouldn't have invested that much effort if I had known about the shift change beforehand. The organization of the process could have been better.
Confirmed questions3 questions
- Can you share your salary expectations?
- Could you briefly describe your work experience?
- What are your reasons for starting in an entry-level role?
Wix Customer Support Representative Interview Questions
Quoted word for word from Wix interview reports.
“Your close friend calls you because they're experiencing difficulty uploading a selfie to Facebook. How would you help them troubleshoot this problem?”
Read reports →“Could you please provide a response in English to assist with a friend's problem?”
Read reports →“Describe how you would instruct someone on making coffee if you could only use voice instructions over the phone.”
Read reports →“Imagine you have 20 minutes to build a website from scratch. It needs to include your name, a contact widget, a picture, a gallery, and a short bio about yourself. How would you do it?”
Read reports →“Could you explain what 'thinking outside the box' means to you and share some examples?”
Read report →“Imagine you're hired at a coffee shop. A customer named Mr. Smith asks you how to make coffee. How would you respond to him?”
Read report →“What would you do if you received a call five minutes before your shift ended, and you knew it would take over twenty minutes to resolve the issue?”
Read report →“How would you address a customer's product issue in an email, detailing the problem and your proposed solution?”
Read report →“Tell me about a time you had to communicate with a customer whose speech was hard to understand.”
Read report →Formats, difficulty and experience
Across all 127 Wix interview reports.