Wix Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 25 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Wix.
Wix
Customer Success Manager
Mid Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Phone screen Background check Offer
Interview formats
Behavioral Technical Other
The interview process was long, but worth it. I had 3 rounds of interviews and completed an assignment. I personally like that they took the time to make sure they picked the best people for the job! Each interview had different difficulty levels. The first interview was with a supervisor and had the hardest questions. The second was with a director and included more personal questions. The last interview was with HR and was a mix of work and personal questions. All the interviewers were great people and they really care about who you are as a person, not just your work experience. I'm so excited to have been offered a position and start working with this wonderful company!
Confirmed questions3 questions
- Can you share an instance where you made an error?
- How would your colleagues and manager describe you?
- What qualities do you seek in a manager and a team?
Wix
Customer Success Manager
Manager Average Neutral experience No offer 6 rounds
Interview process
Recruiter call Take home Phone screen Panel Background check
Interview formats
Behavioral Technical Case Presentation
The VP reached out on LinkedIn before the job was posted. We had a quick 15-minute talk. Then the recruiter got in touch. I did these rounds and then they picked someone else. 1) Recruiter video call to talk about the job, pay, and the interview steps. 2) I got an assignment from the recruiter. It took about 3 hours. I had to make a CS development framework, a product adoption model for Wix, and an account health score for Wix products. I was told to be creative and specific. There was no session to discuss it or present it. Nobody asked about the case study I sent in. I got an email from the recruiter saying I did great and I was moving on. 3) Video call with the US CS team lead about my experience, how I see the role, and questions. 4) Video call with the VP who first contacted me and her direct report, the CS director (who is the manager for this job) in the US. We talked about my experience, how I've grown, my ideas for the role, and questions. 5) Video call with the HR Head in Ireland about fitting into the culture and my vision for the Dublin office.
Confirmed questions4 questions
- Can you tell me about any health score models you've developed?
- Are you okay with working in a constantly changing environment?
- What's your approach to managing team members?
Wix
Customer Success Manager
Mid Average Negative experience No offer 4 rounds
Interview process
Phone screen Recruiter call Background check Offer
Interview formats
Behavioral Other
The interview process involved a phone screen, an interview with the manager, an assignment interview with the director, and finally an interview with HR. It felt like there might not even be a real position open. Everyone I talked to had a different idea about the sector I'd be in, the number of accounts I'd manage, and the overall role. All the interviews were nice, but the HR one was pretty awkward. They asked some really personal questions, like which other companies I was applying to. It was a strange way to end what was otherwise a decent interview experience.
Confirmed questions2 questions
- How do you manage your client portfolio?
- Could you tell me the names of the companies you're currently interviewing with?
Wix Customer Success Manager Interview Questions
Quoted word for word from Wix interview reports.
“What metrics do you track for your Customer Success team?”
Read reports →“Which metrics are most important to you for gauging customer success?”
Read reports →“How do you keep abreast of current developments and effective methods in the field of customer success?”
Read reports →“How would you go about setting up performance tracking for the onboarding phase?”
Read reports →“Could you draft a sample weekly report that you'd use for managing your team's performance?”
Read report →“How would you handle a situation where a team member's communication with a customer is a concern due to a language barrier?”
Read report →“What are the key performance indicators (KPIs) that your current role is measured against?”
Read report →“Can you tell me about any health score models you've developed?”
Read report →“Can you tell me about something you were really into or passionate about in the last six months?”
Read report →Formats, difficulty and experience
Across all 25 Wix interview reports.