WHSmith Customer Assistant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at WHSmith.
WHSmith
Customer Assistant
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Take home Panel Offer
Interview formats
Behavioral Other
The interview felt friendly but took a long time. They asked general questions about situations that could come up in the store or about my past experiences. I had to fill out a lot of forms. There was another person applying for a different job, a night assistant at the airport. It was my first interview in years, so I was a bit nervous. It can be nerve-wracking if it's your first time applying for a job in retail. They asked about my availability, and since I was at university and lived 30 minutes away, I stammered my answer. I didn't get the job even though the position was open for a while.
Confirmed questions2 questions
- What would you do if faced with a long queue of customers?
- Can you share an instance where you provided excellent customer service?
WHSmith
Customer Assistant
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
I applied online and got a call the next day to come in for an interview a few days later. When I got there, I went to the till to ask for the store manager and was led to a small room downstairs. I didn't wait long before it was just me and an interviewer. It was a really relaxed, friendly one-on-one chat, which helped a lot since it was my first interview. It felt more like a casual conversation as we went along. They said I'd hear back in a few days, and I'm posting this a day after.
Confirmed questions6 questions
- What do you know about WHSmith?
- What are your strengths?
- Can you share an instance where you had to work as part of a group?
WHSmith
Customer Assistant
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The application process was easy. The interview itself didn't go so well for me. It was my very first interview and I was super nervous, which probably made me seem shy to the employer. Try to act confident and approachable, especially since the job involves talking to customers.
Confirmed questions2 questions
- Tell me what you know about our company.
- What skills and experience do you possess?
WHSmith Customer Assistant Interview Questions
Quoted word for word from WHSmith interview reports.
“What do you know about WHSmith?”
Read reports →“If a customer at the till is complaining about the wait, how would you reply?”
Read reports →“What products does this company offer?”
Read reports →“If you were working the till and saw a child urinate on the floor with no one else to help clean it up or cover your till, what would you do?”
Read reports →“How would you manage a situation with a customer upset about a long wait in line?”
Read report →“Imagine it's a busy day and you have multiple tasks but not enough time to finish them all. What's your plan?”
Read report →“How would you handle a secret shopper?”
Read report →“What would you do if faced with a long queue of customers?”
Read report →“What is your availability regarding working hours?”
Read report →Formats, difficulty and experience
Across all 11 WHSmith interview reports.