Westpac Group Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Westpac Group.
Westpac Group
Customer Service Advisor
Entry Difficult Negative experience No offer 5 rounds
Interview process
Recruiter call Technical screen Onsite Background check Offer
Interview formats
Technical Behavioral
First, I completed an online test through Gallup, which I passed. A week later, I was invited to a video interview, which I also passed. Then, I had an in-person interview with the store manager. About a week after that, I was informed I could proceed to the background and police checks. Roughly another week passed, and I received a job offer over the phone. I accepted, but never got the contract. I've tried reaching out to Westpac's talent acquisition and the hiring manager multiple times, but I feel like I'm being strung along. The phone interviewer was very rude and dismissive. She repeatedly promised the formal offer would come the next day, but it's been almost two weeks, and I'm about to give up. I wouldn't recommend this company; it was a massive waste of time, over a month on the application. It shows how Westpac handles hiring unprofessionally.
Confirmed questions1 question
- Can you tell me about your biggest weakness?
Westpac Group
Customer Service Advisor
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Panel Background check Offer
Interview formats
Behavioral Presentation
The interview process involves a video interview with questions similar to those found online, and a 1:1 interview depending on the branch manager. Westpac group really values customer service and company culture, so be ready to talk about that and have examples of great customer service. It's also a good idea to prepare examples of how you've met targets and KPIs.
Confirmed questions3 questions
- Can you introduce yourself?
- Describe a situation where you provided exceptional service that delighted a customer.
- Share an instance where you effectively managed and achieved your targets and KPIs.
Westpac Group
Customer Service Advisor
Entry Difficult Positive experience No offer 3 rounds
Interview process
Take home Recruiter call Background check
Interview formats
Other Behavioral
The interview process has several steps. First, you do an online personality test. Then, there's a video interview through Sonu. I'm still waiting for the results of another SHL test, but overall, the process was very efficient. If you pass, you usually hear back within 1-2 working days, whether you passed or failed.
Confirmed questions4 questions
- What does outstanding customer service mean to you?
- Can you describe a typical day at their branch?
- Tell me about a time you exceeded a customer's expectations.
Westpac Group Customer Support Consultant Interview Questions
Quoted word for word from Westpac Group interview reports.
“What is your definition of excellent customer service?”
Read reports →“What does outstanding customer service mean to you?”
Read reports →“Do you have any further questions or comments?”
Read reports →“Can you describe a typical day for a Customer Service Advisor at our branch?”
Read reports →“Is there any other information you'd like to provide that we haven't discussed?”
Read report →“Describe a situation where you provided exceptional service that delighted a customer.”
Read report →“Can you introduce yourself?”
Read report →“Can you describe a typical day at their branch?”
Read report →“Describe a situation where you encountered a challenging customer. What happened in the end?”
Read report →Formats, difficulty and experience
Across all 12 Westpac Group interview reports.