Western Dental Services Manager Interview Questions
& Process

I arrived at the location 15 minutes before the scheduled time. The interview process was smooth and informative, covering all job duties, responsibilities, and the hiring steps. The background check took approximately one week, after which I received the new hire paperwork.

Found the job on careerbuilder.com and applied. Got an email from WD to apply on their site, so I did. A week later, they emailed expressing interest and asked me to set up a phone interview, which felt like a screening. After about two weeks (holidays were around then), a corporate person called to set up a 1:1 with the regional manager. We met for about 30 mins, she asked about managing staff, my education, salary needs, and why I left my last job. She said she'd text me about meeting the VP the next day. I met with the VP and another business manager and totally aced it. A week after that, I got the job offer. I think I applied around 12/10/12 and got the offer the second week of January.

The recruiter called and did a quick 10-min phone chat. Then they said they'd set up a face-to-face interview and get back to me. A few days later, they called saying they wanted to meet. We picked a day, and I was told an email with details would come. But no email came all weekend. I called Monday, Tuesday, and all week with no reply. I eventually gave up and cancelled my time off request. Right after that, the recruiter finally called back, saying the email was sent with less than 24 hours notice to get ready. The job description was also vague about daily tasks, but I figured with my 15+ years as a manager in a similar setup, I'd be okay. I got to the interview 20 mins early and was met by 'Orange,' one of the two interviewers. We went to an office where 'White' joined us. Orange, who's been there less than a year, shared their background and how their call center business is doing well. They seemed professional and kind. Then White took over, and his unprofessionalism was immediately obvious. He seemed agitated being asked about himself and the company, pausing awkwardly. He briefly mentioned coming from a Fortune 100 company and his role at Western Dental. The questions were standard: tell me about yourself, your weaknesses, how you plan your day. But then White started complaining about his boss, mentioning micromanagement and giving examples that drove him crazy. He was all over the place emotionally, like his own personal soapbox. I felt bad for Orange, who tried to keep things professional, but White kept interrupting with his behavior. At one point, he cut me off mid-sentence with a sigh, saying, 'that's not what I meant?' followed by a condescending 'can you tell me how you prepared for this interview today?' The interview had already gone off the rails. I answered his condescending question, referencing the lack of prep time and the recruiter's unprofessionalism, but I kept my cool. I got up, shook hands, and thanked them for their time. Orange walked me out, clearly shaken, and we parted courteously with a promise to hear back. Orange's tone suggested they wanted to apologize for the interview. Honestly, managers like White are bad for companies; he's probably in over his head. I'm disappointed but also relieved I dodged a bullet.