WEST Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 21 interview experiences · FREE TO READ
Which role are you interviewing for?
9 roles · 21 reportsCandidate interview experiences
First-hand accounts from people who interviewed at WEST.
WEST
Call Center Agent
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Presentation
Interview formats
Behavioral Technical Presentation
For the pay that's offered, it was pretty intense and kind of over the top. It starts with a phone interview to gauge your interest, followed by an initial interview, then a third interview in which I had to do a sales presentation. There was also the skills test that weeded out folks: customer service, computer skills, and technical skills. You basically take that during the application processes.
Confirmed questions1 question
- Can you explain what customer service means to you?
WEST
Sales Associate
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
The interview process was pretty typical. They use standard questions from a list. I first talked to HR, who acted as a screener for basic competency since they didn't know much about the specific programs. Then I had interviews with the program managers. After that, I got the offer. The whole thing took about 1-2 weeks. They hire fast because of turnover, and their interviews are very by-the-book, sticking to common HR questions.
Confirmed questions1 question
- Tell me about a situation at work where you had a disagreement with your manager and how you resolved it.
WEST
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview was over the phone and wasn't a big deal depending on the recruiter. It was alright, it really depends on who you're talking to at the moment. The interview will be about your skills and if you can handle the job, especially when things get stressful. You can do well by answering the questions directly and sticking to what the job entails and what you need to do to perform it right.
Confirmed questions1 question
- Tell me about your previous customer service experience.
WEST
Tech Support
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral Other
The hiring process was really laid-back, almost like a walk-in and get hired situation. They didn't require much experience for the tech support/customer service job. After the interview, I was sent straight for a drug/alcohol screening, and I started working with the company within a week.
Confirmed questions2 questions
- Can you describe your customer service skills?
- Tell me about your availability to work hours.
WEST Interview Questions
Quoted word for word from WEST interview reports.
“Can you explain what a bilateral surgery is?”
Read reports →“What constitutes great customer service?”
Read reports →“Would you continue to assist a customer even if they initially said no?”
Read reports →“Have you ever been terminated from a job?”
Read reports →“Regarding your future, where do you envision yourself in the next decade?”
Read report →“Can you explain what customer service means to you?”
Read report →“Do you have any current commitments that would prevent you from being available to work during your first 90 days?”
Read report →“Tell me about your availability to work hours.”
Read report →“Can you describe a situation where you had to manage a dissatisfied customer?”
Read report →Formats, difficulty and experience
Across all 21 WEST interview reports.