WellSense Health Plan Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at WellSense Health Plan.
WellSense Health Plan
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
This interview is all about getting to know you better. We'll chat about your past experiences, what you're good at, and if you'd vibe with the team. You'll also get a chance to pick our brains about the job, the crew, and the company. It's a chill way to see if your skills are a good match for what we need.
Confirmed questions1 question
- What are your career aspirations for the next five years?
WellSense Health Plan
Customer Service Representative
Entry Average Neutral experience No offer 4 rounds
Interview process
Take home Recruiter call Group Background check
Interview formats
Technical Behavioral Group
The interview process started with a 90-minute assessment. If I passed that, it was sent to an HR recruiter for a phone screen. If that went well, I was invited to a group interview. The group interview began with about 15 minutes covering company info and benefits. Then we broke out into smaller groups where several managers asked situational/behavioral questions for about 45 minutes. After that, I was asked for references, and I provided six. A week later, I received an email stating I was not selected to move forward, with little communication about the reasons.
Confirmed questions1 question
- Describe a situation where you made an error at work and the outcome.
WellSense Health Plan
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
So the interview was nice and simple, flowed along well. I thought it went great, but then I got a generic email a few days later saying I was passed on. It's frustrating how hard it is to communicate with prospective employees these days. Why fake so much enthusiasm? You don't have to try to be my best friend and pretend you'll be calling me back in a few days with onboarding information. I was definitely let down big time.
Confirmed questions4 questions
- Tell me about your customer service experience.
- What makes you think you'd be a good fit for this role?
- Does the starting pay meet your expectations?
WellSense Health Plan Customer Support Representative Interview Questions
Quoted word for word from WellSense Health Plan interview reports.
“Do you ever feel like breaking things?”
Read reports →“What would be your dream job if you could have any job in the world?”
Read reports →“Are you available to start training on January 23rd, 2023?”
Read reports →“Does the starting pay meet your expectations?”
Read reports →“Can you commit to being connected and on calls for approximately 8 hours daily?”
Read report →“When have I went over and beyond for a customer?”
Read report →“Describe a situation where you made an error at work and the outcome.”
Read report →“Tell me about a time you had to deliver bad news to a patient or customer. How did you handle that situation?”
Read report →“What makes you think you'd be a good fit for BMC healthnet?”
Read report →Formats, difficulty and experience
Across all 12 WellSense Health Plan interview reports.