Wave Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 183 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Wave.
Wave
Customer Support Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Background check
Interview formats
Behavioral Technical
The whole recruitment experience had 3 steps. I first applied on the Wave platform and then I was contacted by phone. 1- The first interview went well, I was welcomed and they explained the whole process. I had to introduce myself, talk about my studies, diplomas, and work experiences. They also asked me about my motivations and why I wanted to be a Customer Support Representative. They also asked about the qualities of a good Customer Support Representative. After all this, I was scheduled for a second interview, the validation interview. 2- The second interview was with 3 people. I was welcomed and they explained the whole process. I had to introduce myself, talk about my academic background and work experiences. They also asked me about my motivation and availability, and also technical questions about customer support. They also asked me what a good Customer Support Representative should be like. After answering all these questions, they told me to wait for their feedback. 3- A few days later, I received an email and a message inviting me for a medical examination.
Confirmed questions1 question
- What's your motivation for pursuing a career as a Customer Support Representative?
Wave
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Background check Offer
Interview formats
Behavioral Technical Other
I was contacted by Mr Ibrahima Ndoye, who invited me to an interview for the position of Customer support representative at wave. When I arrived, he asked me to introduce myself and told me about the position and what would be expected of me. He asked me questions about the position, and after I had answered all of them, he confirmed the interview and informed me that I would have to attend another interview with the managers and undergo a medical examination if all went well before being accepted and starting training. So I had the interview with the managers, who approved me, and I also passed the medical examination.
Confirmed questions5 questions
- Could you tell me about your educational background?
- Could you share your professional experience with us?
- What are your understanding of the duties of a customer support representative?
Wave
Customer Support Representative
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Background check Offer
Interview formats
Behavioral
I got a call around 8 PM from a Free number that I was hesitant to answer. Once I took the call, the person introduced themselves as Ibrahima and asked if I was available for an interview the next day at the support office. I went there after 4 days. Two days after that, I was contacted for a validation interview, which I did with Awa Thiam and Dieynaba. They were very kind and made me feel comfortable. After two days, I received an email for a medical visit, which I also completed. Now, I'm in the waiting period after the medical visit, which has been long and stressful.
Confirmed questions4 questions
- Can you describe the responsibilities of a customer representative?
- How should you act when dealing with a dissatisfied customer?
- What does empathy mean to you?
Wave Customer Support Representative Interview Questions
Quoted word for word from Wave interview reports.
“Can you explain what Wave Vision is and what its objectives are?”
Read reports →“Can you explain the distinction between someone who handles voice support and a digital support representative?”
Read reports →“If you have an angry customer on the line, what do you say?”
Read reports →“What are the qualities of a good customer support representative and what do you expect (as a customer) from customer service?”
Read reports →“Could you read a sentence in English that was on the company wall?”
Read report →“In your own words, what is the role of a customer support representative?”
Read report →“What do you believe is the most important quality for a Customer Support Representative?”
Read report →“Do you believe in your own ability to create positive change and progress?”
Read report →“Can you describe the types of customers that you found difficult to manage when handling calls?”
Read report →Formats, difficulty and experience
Across all 183 Wave interview reports.