VXI Global Solutions Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 107 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at VXI Global Solutions.
VXI Global Solutions
Customer Service Representative
Entry Average Neutral experience Accept offer 4 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
It was a one day process. It was exhausting because there were lots of interviews to do in a single day. There were long waiting hours, but they set expectations beforehand. Sometimes, free food was provided. They also provided a free shuttle to the site.
Confirmed questions1 question
- How close are you to the job site and what is your commitment to getting to work?
VXI Global Solutions
Customer Service Representative
Entry Easy Negative experience Accept offer 4 rounds
Interview process
Group Technical screen Onsite Offer
Interview formats
Group Technical Behavioral
The hiring process was quite lengthy, involving about 3 to 4 rounds of interviews. It started with a group interview with over 20 people. They specifically don't hire people using T-Mobile wifi, so having Xfinity was a plus for me. After the initial group stage, there was an assessment that included a speed test. The assessment was straightforward if you're comfortable with basic computer use. If you passed that, you then had a one-on-one interview where they'd ask to see your workspace and require photos of it, which they were very strict about. You also had to verify your identity with two forms of ID. The final round brought you back with a group to receive an offer letter. Unfortunately, after going through this whole long process, the training was canceled. The pay is low considering the expectations, and you must stay on camera during both training and while working.
Confirmed questions4 questions
- They asked about my workspace.
- They wanted to see my workspace.
- I had to send pictures of my work area.
VXI Global Solutions
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Take home Recruiter call Onsite
Interview formats
Technical Behavioral
The initial part of the process takes about 3 hours. You'll have to do a Spanish assessment and a skills assessment, where you need to score at least 80%. After that, they'll schedule you for an interview with very basic questions, nothing too hard. The second interview was really disorganized; I waited almost two hours. If they think you're a good fit, they might offer you the job right away. If they say they'll schedule a second interview, there's a good chance they won't move forward with you. I think I didn't get the job because the role requires availability to work any shifts at any time. I mentioned I can't work Sundays, and I noticed she didn't seem happy about that, but that's family time for me. I also didn't like the requirement to have the camera on during the entire shift. The company seems very strict.
Confirmed questions2 questions
- Can you describe your experience with multitasking?
- How would you handle a situation with an upset customer?
VXI Global Solutions Customer Support Representative Interview Questions
Quoted word for word from VXI Global Solutions interview reports.
“How would you describe the color red to someone who is blind?”
Read reports →“If a customer is excited about the products recommended but thinks they are too expensive, how would you try to convince them to buy?”
Read reports →“Are you currently a student or do you plan on enrolling in college in the next year?”
Read reports →“Can you commit to a full 90-day schedule without any absences?”
Read reports →“What reasons would make you decide not to accept a job offer from this company?”
Read report →“Are you able to attend work 100% of the time and follow their schedule?”
Read report →“What is your approach to managing a highly frustrated and dissatisfied customer?”
Read report →“How would you handle a situation where a customer is angry?”
Read report →“How close are you to the job site and what is your commitment to getting to work?”
Read report →Formats, difficulty and experience
Across all 107 VXI Global Solutions interview reports.