VSP Vision Care Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at VSP Vision Care.
VSP Vision Care
Customer Service Representative
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I talked to 2 supervisors, and they only asked me questions about dealing with conflicts. I've worked in customer service and as a team leader for many years. It seemed odd that all the questions were about conflict resolution. It made me wonder if there's a problem with their business model or culture if their customer service reps are dealing with so much conflict. Also, they didn't mention their pay rate anywhere and were vague about what they could offer, saying they couldn't discuss it. You should be able to talk about compensation during an onboarding interview, or else it's just a waste of time.
Confirmed questions4 questions
- Can you share an instance of a conflict you encountered at work and how you resolved it?
- Describe a time you dealt with a conflict involving a customer.
- How did you manage disagreements with colleagues in your past jobs?
VSP Vision Care
Customer Service Representative
Entry Average Negative experience Accept offer 4 rounds
Interview process
Recruiter call Take home Phone screen Onsite
Interview formats
Behavioral Technical
This was like an interrogation process. They asked why I left my last two jobs and wanted really detailed info, which made me uncomfortable because I had to leave my last job for medical reasons. Then there were 2 tests and a phone interview before the face-to-face. During the face-to-face, they didn't tell me everything about the job. They said I'd be helping doctors get authorizations and speaking to members, but they never mentioned doing claims.
Confirmed questions3 questions
- What have you done in the last year to improve your skills?
- How do you handle your workflow?
- Tell me about your previous jobs.
VSP Vision Care
Customer Care Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Take home Recruiter call Onsite
Interview formats
Behavioral Technical
Applied online, then got an invite for an online test the following Wednesday due to the holiday. Two days later, had a face-to-face interview. The interview format is STAR, so research that. Base answers on the job description and your resume. Keep responses to 2-3 minutes. Relax and be confident. Good luck!
Confirmed questions2 questions
- What makes you want to join VSP?
- Can you introduce yourself?
VSP Vision Care Customer Support Representative Interview Questions
Quoted word for word from VSP Vision Care interview reports.
“How would you deal with a customer who is upset?”
Read reports →“What do you think are the most crucial elements of a customer service role?”
Read reports →“What makes you want to join VSP?”
Read reports →“Describe a situation where you had to inform a colleague about an error in their work and how you communicated that to them.”
Read reports →“Can you share an instance when you requested an exception?”
Read report →“What actions and words would you use to improve a difficult customer situation?”
Read report →“Can you introduce yourself?”
Read report →“What approaches do you take to calm down difficult customer situations?”
Read report →“Describe a time you dealt with a conflict involving a customer.”
Read report →Formats, difficulty and experience
Across all 13 VSP Vision Care interview reports.