Von Maur Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Von Maur.
Von Maur
Customer Service Associate
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical
The hiring process feels like it's from a different era, with questions that haven't been relevant for years. It starts with a phone call that's kind of an interview. After that, you come in for an in-person interview with a department, but it might not even be the one you applied for. The manager reads questions from a list, the same ones for everyone, regardless of the job. They then try to write down your answers.
Confirmed questions5 questions
- Can you recall an instance of receiving excellent customer service?
- Please provide an example of a time you experienced poor customer service.
- How did that experience affect you emotionally?
Von Maur
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
Applied online and after about 2 days, I got a phone interview with someone who sounded really excited. I passed that and then had a face-to-face interview. It felt like it went on forever and the questions were super old-fashioned. It would be hard for someone without prior job experience to answer them. For people who interview a lot, the questions were annoying because they didn't really relate to my actual work history.
Confirmed questions1 question
- Tell me about a time you had a difficult coworker and how you handled it.
Von Maur
Customer Service Associate
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical
I got a phone interview with the HR manager really quickly after I sent my resume, like within an hour. Then, the next week, I had an in-store interview where we talked about what I wanted to make. The week after that, they called me back to check my references. They did extend an offer, but it was actually 25% less than what both managers had earlier indicated would be fine.
Confirmed questions2 questions
- Can you tell me about a time you faced and overcame a challenge?
- What's your approach to handling people who are difficult to deal with?
Von Maur Customer Support Representative Interview Questions
Quoted word for word from Von Maur interview reports.
“How much can you maintain a sale?”
Read reports →“Can you recall an instance of receiving excellent customer service?”
Read reports →“How did that experience affect you emotionally?”
Read reports →“What makes you want to join Von Maur?”
Read reports →“When are you available to work?”
Read report →“What qualities do you seek in an employer?”
Read report →“What are your future goals?”
Read report →“What's your approach to handling people who are difficult to deal with?”
Read report →“Tell me about a time you had a difficult coworker and how you handled it.”
Read report →Formats, difficulty and experience
Across all 8 Von Maur interview reports.