Vivo (Telefônica Brasil) Customer Support Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 76 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Vivo (Telefônica Brasil).
Vivo (Telefônica Brasil)
Customer Experience Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Recruiter call Recruiter call
Interview formats
Behavioral Group Behavioral
I went through 3 interviews. The first was with HR to talk about the job and the company, it was pretty relaxed and usually not a eliminatory stage. The second was with another person from HR, where I had to talk about my personal and professional life in detail. The third stage was an interview with the same HR person and the hiring manager, focusing on personal and professional points. There was also a dynamic where they presented a problem and HR acted as the client, and we candidates had to be the attendants. It was a problem without a solution, intended to check how I handle customer service and pressure.
Confirmed questions5 questions
- Why Vivo?
- What will you bring to the company?
- Do you have availability for shifts?
Vivo (Telefônica Brasil)
Call Center Agent
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Group
Interview formats
Behavioral Group
First, I was called for a meeting to be introduced to the company and the job details. Then, I was called for an interview titled 'group dynamics' which took place on Teams with more than 10 people. It wasn't a good experience because the HR clearly wasn't interested in the candidates; there was a lot of effort from each candidate but they weren't properly heard as HR didn't even look at the phone camera, focusing only on the computer. Also, I was asked about my availability, but even so, it wasn't respected, I had to say I was free all afternoon to have 'more chances of being called'.
Confirmed questions4 questions
- Tell me about your professional experiences.
- Could you tell me a little about yourself?
- Do you have a suitable place for remote work where you live?
Vivo (Telefônica Brasil)
Call Center Agent
Mid Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The selection process was really dynamic. The interview was of medium difficulty. I enjoyed participating, but I wasn't interested in continuing because of the salary, even though it was tough during the pandemic. Working in a call center is very exhausting.
Confirmed questions1 question
- What is your desired salary?
Vivo (Telefônica Brasil) Customer Support Interview Questions
Quoted word for word from Vivo (Telefônica Brasil) interview reports.
“If you were an animal, what would be your prey?”
Read reports →“If you could choose any skill to have, what would it be?”
Read reports →“What do you like to do as hobbies?”
Read reports →“What does good customer service mean to you?”
Read reports →“Do you have a suitable place for remote work where you live?”
Read report →“Regarding your proximity to the office, what is the distance?”
Read report →“How would you handle a situation where a client had a duplicate reservation, and you needed to resolve it for a customer requiring special attention for the service to be provided?”
Read report →“Why did you want a formal employment contract?”
Read report →“Finally, was there a group dynamic? Where they simulated a case for the candidates to solve.”
Read report →Formats, difficulty and experience
Across all 76 Vivo (Telefônica Brasil) interview reports.