Vivint Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 24 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Vivint.
Vivint
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview was super straightforward. It was just a phone call. They asked typical interview questions, and one I really recall is when they asked me to explain how I'd give instructions for making a PB&J sandwich. It's kinda funny, but I got that they wanted to see if I could give clear, brief directions, which is key for my job as a tech support customer service rep.
Confirmed questions1 question
- Could you explain how you would give instructions for making a peanut butter and jelly sandwich?
Vivint
Customer Service Representative
Entry Easy Neutral experience Decline offer 3 rounds
Interview process
Recruiter call Technical screen Panel
Interview formats
Behavioral Technical Other
The interview process for a Customer Service Representative typically starts with an initial screening, followed by a behavioral interview focusing on your communication and problem-solving abilities. Sometimes, there's also a brief skills test or role-play to see how you handle actual customer interactions.
Confirmed questions1 question
- Act out a customer issue scenario.
Vivint
Customer Support Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Group Offer
Interview formats
Behavioral Group
I applied for the job, and since it was fall, it wasn't busy. I had to reach out to the recruiter, who told me the next training class was a month away and to call back the last week of September to schedule an interview. I did, and got an interview that week. It was a group interview, but with only two interviewers. They asked things like why I thought I'd be good at the job. They finished by saying if they hired me, I'd get an email with an offer to accept. I left, and before I got home, I had the email on my phone.
Confirmed questions1 question
- Why do you think you'd be a good fit for this position?
Vivint Customer Support Representative Interview Questions
Quoted word for word from Vivint interview reports.
“What are ten things you can do with a paper clip?”
Read reports →“What can a paperclip be used for?”
Read reports →“Other than writing, what are 10 other things you could do with a whiteboard marker in less than 15 seconds?”
Read reports →“How would you go about making a peanut butter and jelly sandwich?”
Read reports →“Could you explain how you would give instructions for making a peanut butter and jelly sandwich?”
Read report →“When can you start?”
Read report →“Are you a competitive person?”
Read report →“Can you briefly explain how to do something, like make a sandwich or change a tire?”
Read report →“Are you able to pass a background check?”
Read report →Formats, difficulty and experience
Across all 24 Vivint interview reports.