Vivian Health Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Vivian Health.
Vivian Health
Customer Success Manager
Senior Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Presentation
The interviews were tough but fitting for the job level. I got to chat with people from different teams, which gave me a good idea of how this role works with other departments.
Confirmed questions1 question
- Imagine you're the CEO for one day, what's the very first change you'd make?
Vivian Health
Customer Success Manager
Mid Average Neutral experience No offer 2 rounds
Interview process
Phone screen Recruiter call
Interview formats
Behavioral
I had a phone screen first, and then I spoke with the Director of Customer Success. We discussed the work environment, what the daily tasks involve, and some typical interview questions. The interviewer prepped me for the next part of the process and mentioned a few times that I seemed like a good fit. A few days later, I got a voicemail saying they decided to go in a different direction.
Confirmed questions1 question
- Can you describe your sales experience?
Vivian Health
Customer Success Manager
Entry Average Positive experience No offer 4 rounds
Interview process
Recruiter call Technical screen Panel Background check Offer
Interview formats
Behavioral Technical
This whole thing started way back in January 2022. I had 3 interviews initially, the first two happened back to back. The third one was a month after that, and then they decided to add a fourth interview, which HR seemed unsure about. Hmmm? I got really good feedback after the third interview; HR told me the panel loved me and it seemed like we were moving forward. Yay... right? WRONG. After the fourth interview, I got the thumbs up and the interviewer was going to support moving me forward. HR also said they'd have an immediate response. Two weeks went by (end of April) and HR called to say they hired another candidate. The whole process took four months, which is super disappointing. Vivian Health's whole thing is about placing RNs fast and fixing HR issues. My advice: Practice what you preach.
Confirmed questions1 question
- What is your motivation for wanting to join Vivian Health?
Vivian Health Customer Success Manager Interview Questions
Quoted word for word from Vivian Health interview reports.
“Imagine you're the CEO for one day, what's the very first change you'd make?”
Read reports →“What is your motivation for wanting to join Vivian Health?”
Read reports →“Can you share an instance where you nearly lost a customer and explain the steps you took to regain their trust?”
Read reports →“Can you describe your experience as a Customer Success Manager?”
Read reports →“Tell me about a difficult client situation you experienced. How did you resolve it and what happened in the end?”
Read report →“Can you describe your sales experience?”
Read report →Formats, difficulty and experience
Across all 7 Vivian Health interview reports.