Viagogo Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 19 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Viagogo.
Viagogo
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
It was a pretty laid-back interview process. They asked some basic questions about the job and my previous experience, especially regarding working from home. After applying online, I had one in-person interview.
Confirmed questions3 questions
- Can you share your experience relevant to this position?
- What's your background for this job?
- Do you have experience working remotely?
Viagogo
Customer Service Representative
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Behavioral Technical
For this role, I only had one interview over the phone. The interviewer was not very professional and asked some personal questions that I felt were irrelevant to my qualifications for the job. I was told I would be contacted about a face-to-face interview, but they never reached out, even though they said I had passed this stage.
Confirmed questions7 questions
- Tell me about your past experience in customer service.
- What are your aspirations for your career and education moving forward?
- What knowledge do you have about our company?
Viagogo
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I was asked about how I have dealt with customers in difficult situations in previous employment. They also asked about a way I have defused a hostile situation in a previous place of employment. They inquired about what drew me into applying for the job. Lastly, they asked if I had ever used the platform to buy tickets before.
Confirmed questions5 questions
- Can you share an experience dealing with an angry customer?
- How have you handled difficult customer interactions in the past?
- What motivated your interest in this role?
Viagogo Customer Support Representative Interview Questions
Quoted word for word from Viagogo interview reports.
“Could you explain the reasons behind the ticket prices?”
Read reports →“What makes you want to move to Ireland?”
Read reports →“Have you personally used this platform for ticket purchases before?”
Read reports →“Explain whether you would use Viagogo and the reasons behind your choice.”
Read reports →“Can you tell me why you're interested in Viagogo?”
Read report →“How do you handle a situation where a customer is not satisfied?”
Read report →“Have you previously applied for a position at Viagogo?”
Read report →“How would you handle an angry customer?”
Read report →“Could you share your thoughts on the services provided by the company?”
Read report →Formats, difficulty and experience
Across all 19 Viagogo interview reports.