VFS Global Operations Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at VFS Global.
VFS Global
Operations
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
They will ask about yourself and what experience you have. Any experience with customer handling helps. Fluent English helps a lot and any experience with visa and immigration is an added advantage.
Confirmed questions5 questions
- Can you tell me about yourself and your background?
- What relevant experience do you have?
- Do you have customer handling experience?
VFS Global
Operations Executive
Executive Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral
The interview process involves about 2-3 rounds. It starts with an HR phone call, followed by an in-person meeting with both HR and the Line Manager. They will ask behavioral questions, and you'll need to provide document translation and state your desires. It's not very difficult, just a typical, relaxed interview.
Confirmed questions2 questions
- How would you handle an angry customer?
- What steps would you take if a customer cannot understand you due to a language barrier?
VFS Global
Operations
Mid Average Negative experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
It was okay. The questions were very professional and directly focused on customer centricity aligning with the company's goals and objectives. It is important to study about the company before the interview.
Confirmed questions1 question
- Tell me about a time a customer was difficult and how you managed the situation.
VFS Global Operations Interview Questions
Quoted word for word from VFS Global interview reports.
“What steps would you take if a customer cannot understand you due to a language barrier?”
Read reports →“Would you be able to show us how you use one of those languages?”
Read reports →“Do you have any experience with visa and immigration?”
Read reports →“Which languages are you proficient in?”
Read reports →“How would you handle an angry customer?”
Read report →“Does your fluency in English help in this role?”
Read report →“Could you start by telling us about yourself?”
Read report →“Tell me about a time a customer was difficult and how you managed the situation.”
Read report →“What made you decide to apply for this position?”
Read report →Formats, difficulty and experience
Across all 6 VFS Global interview reports.