VFS Global Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at VFS Global.
VFS Global
Customer Service Agent
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical Presentation
The company reached out to me over a few days. I went through 2 phases: an interview and a testing day at their office. The interview was on ZOOM with 3 people from the company: an HR specialist and 2 department managers. Less than a week later, they invited me to a testing day where I had to do the regular tasks for this role. But, even after a month, I haven't heard back (no word on acceptance or rejection), even though I called the department manager in my city and emailed HR.
Confirmed questions5 questions
- Can you tell me about your CV?
- What about your experience?
- And your education?
VFS Global
Customer Service Agent
Entry Easy Negative experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Background check
Interview formats
Behavioral Other
I went through 2 rounds of interviews. The first one was a phone call with a German HR person, where they asked me some general questions. Then, I had a second interview with the HR in Vienna. During this second interview, the questions felt way too personal and a bit invasive. They asked things like if I was going to have children, why I move around so much, and what my partner does for a living, which really has nothing to do with the job. It left me with a really uncomfortable feeling.
Confirmed questions3 questions
- Will I be having children?
- What is the reason for my frequent relocation?
- What is my partner's occupation?
VFS Global
Customer Service Representative
Entry Average Negative experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Other
The hiring process is a multi-step journey for bringing in new team members. It usually involves these phases: drafting a job description, advertising the position, setting up interview times, doing initial interviews, and then having face-to-face interviews.
Confirmed questions7 questions
- Tell me about the multi-stage process for hiring new employees.
- What steps are typically included in the interview process?
- How do you approach writing a job description?
VFS Global Customer Support Representative Interview Questions
Quoted word for word from VFS Global interview reports.
“Will I be having children?”
Read reports →“What is my partner's occupation?”
Read reports →“What is the reason for my frequent relocation?”
Read reports →“What would you do if a colleague made a mistake and you noticed it?”
Read reports →“What is involved in posting a job?”
Read report →“What's the procedure for scheduling interviews?”
Read report →“Describe what's involved in conducting in-person interviews.”
Read report →“What are the key aspects of conducting preliminary interviews?”
Read report →“What steps are typically included in the interview process?”
Read report →Formats, difficulty and experience
Across all 5 VFS Global interview reports.