Verizon Specialist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 332 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Verizon.
Verizon
Solutions Specialist
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Presentation Technical
The interview process was pretty straightforward. First, there was a phone call, and then an in-person meeting with the hiring manager or general manager of the store I would have been working at if I got the job, which I did. You just need to be confident and know how to sell. They really focus on acting out scenarios and asking questions about hypothetical sales situations or dealing with difficult customers.
Confirmed questions1 question
- Could you try to sell me a phone and a phone plan that you think would be good for me?
Verizon
Solutions Specialist
Mid Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical Presentation
The interview process was okay. They are going to ask you questions about their products and services. They are going to ask behavioral questions and be sure to use the star method. They want to hear results and key takeaways.
Confirmed questions1 question
- How would you approach upselling to a customer?
Verizon
Solutions Specialist
Entry Average Negative experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Case
First I had to fill out a questionnaire. After that, about a week later, a recruiter called me for an interview. The interview was in person and I met with two store managers at the same time. They asked me questions about my resume and some hypothetical questions about how I'd deal with customers and make sales.
Confirmed questions4 questions
- Can you share an instance where you had to devise a solution spontaneously?
- Describe a time when you had to come up with a solution quickly.
- What would be your approach to customer interactions?
Verizon Specialist Interview Questions
Quoted word for word from Verizon interview reports.
“Could you try to sell me a phone and a phone plan that you think would be good for me?”
Read reports →“It's 7:45, and you're supposed to get off at 8:00. A customer walks in who will require a lengthy process, and they are currently next in line. What would you do in this situation?”
Read reports →“Let's roleplay: I'm a customer looking for a phone case after buying a new phone. How would you assist me?”
Read reports →“What would you do if a customer declines or rejects a sale, and how would that keep you motivated?”
Read reports →“Could you do a role play on how you would sell a tablet and then upsell accessories or another item?”
Read report →“Describe a situation where you had to provide constructive feedback to a colleague. What was the feedback, and how did you handle it?”
Read report →“How would you approach a mock sales presentation, focusing on asking insightful questions to learn about the 'customer'?”
Read report →“Can you describe a time you dealt with an angry customer? What made them mad and how did you handle it?”
Read report →“Can you share an instance where you encountered a customer who was extremely upset, and describe the actions you took to resolve the situation?”
Read report →Formats, difficulty and experience
Across all 332 Verizon interview reports.