Vendr Customer Success Manager Interview Questions
& Process

They told me what to expect on the first call and it was exactly that. The recruiters were easy to reach and responded quickly. The interviews were good and relevant for the role and everyone was professional and respectful.

This company has an unprofessional approach, I'd avoid them. I had a 1st stage interview booked with the Talent Acquisition Rep. I studied and was ready to go, but no one showed up. After waiting 10 minutes, I sent a polite reminder email, saying no worries if something else came up, and gave my next availability before asking to reschedule and leaving the call. About 30 minutes after that email, I got a condescending reply stating they had messaged me 25 minutes prior and suggested I missed their email (I hadn't), but they would re-send availability. 1.5 hours went by, and I finally got what I assume was the original email telling me they couldn't make the call last minute. Okay, maybe they had bad internet and it was scheduled to send later when it improved. The timestamps don't really add up with their story, so this is possible with the benefit of the doubt. Hours passed, and still nothing more about rescheduling. The next day, I decided to back out because I didn't feel like a serious candidate. I told the rep my decision and reasoning, and got another condescending reply, insisting they'd emailed me about the cancellation beforehand (again, timestamps show they hadn't). They then said the kicker, 'sometimes you just can't anticipate everything far in advance at a startup company,' taking no responsibility for wasting my time. Dodged a bullet.

I first chatted with a recruiter, and then I spoke with the hiring manager. That was a great call. A day later, I got an email saying the position had been filled. I get it, it happens, but it would be good to be upfront if there are other candidates further along in the process.