Vans Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 270 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Vans.
Vans
Sales Associate
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
me llamaron al día siguiente de tirar el CV e hice la entrevista donde al mismo día me llamaron. la entrevista fue alrededor de 20 minutos donde explican lo que desean de ti y tu explicas lo que sientes y te describen el puesto además de conocerte como persona
Confirmed questions2 questions
- ¿Cuál es tu nivel de inglés?
- ¿Tienes experiencia previa?
Vans
Sales Associate
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It was alright, very casual, and comprehensive and they told you the responsibility, it was weird getting interviewed outside of the store in front of the Sprouts nearby. Overall a very good experience.
Confirmed questions1 question
- Can you share a time when you dealt with a difficult customer?
Vans
Sales Associate
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Presentation Onsite
Interview formats
Behavioral Presentation
Part of the application process is a video interview before you speak directly to a hiring manager. I've gone through this a lot as a returning seasonal, and while it seems scary, it's really not that difficult. They usually ask about teamwork and how you'd handle tough situations like making a mistake or dealing with difficult customers. They also ask about your personality and why you like the brand, so be ready for questions that aren't about experience.
Confirmed questions1 question
- What's your strategy when a customer wants to talk to the manager because of a problem you're already working on?
Vans Sales Associate Interview Questions
Quoted word for word from Vans interview reports.
“If you could have dinner with any famous person, who would it be and what's the reason why?”
Read reports →“Regarding loss prevention, what action would you take if you observed a customer failing to pay for an item?”
Read reports →“Considering Vans' different styles of shoes (Music, Gaming, Skate, Sports, etc.), which one relates to you the most?”
Read reports →“A customer reserved the last item online, but it was sold to someone else before they arrived at the store. How would you handle this angry customer?”
Read reports →“What would you do if a customer came into the store angry because they were told a shoe was available, but it wasn't when they arrived?”
Read report →“What would you do if a customer wanted to return old product that was no longer in stock?”
Read report →“What is your course of action if a customer requests a shoe to be placed on hold, but it's accidentally sold, and they later come in to purchase it, asking for the manager when you inform them it's unavailable?”
Read report →“How would you deal with an upset customer who had previously been unable to purchase an item due to it being out of stock, but it is now available?”
Read report →“Imagine a customer urgently needs an item that's currently out of stock. The customer is visibly impatient and getting frustrated, mentioning this is the second time they've visited for this product. Your supervisor is busy with another customer. How would you briefly handle this situation?”
Read report →Formats, difficulty and experience
Across all 270 Vans interview reports.