Vans Operations Manager Interview Questions
& Process

Since this was an internal promotion, I went through two interviews. The first one was with a manager from another store in our district, which was a preliminary step before the interview with our district manager. After that was approved, the interview with the district manager was scheduled and happened a few days later. The whole process took a little less than a month. The interview itself was about 20-30 minutes and was just with our district manager, but it ran a bit longer because of some personal questions.

They want to check your experience for the role and will ask some questions related to your background. They'll reach out if they decide to hire you.

They reached out a few weeks after I applied, inviting me to a first group interview. The initial stage involved a group of 5 of us introducing ourselves for ice-breaking, with HR and two managers assessing us. Following that, we were given a case study requiring a decision and justification, involving compromise with other group members. Next was a 1-on-1 role-play to evaluate how I'd handle issues as a supervisor. A week later, I had a second 1-on-1 interview with the general manager, a standard interview covering self-introduction, past work experience, and job responsibilities. They mentioned they'd be in touch within a week as they were hiring multiple supervisors and needed to finalize placements. However, I didn't hear back. I tried contacting HR via email, office phone, and even text message to inquire about the status, but HR seemed to have gone incommunicado. A week after my attempts, HR replied to my text, promising a call that afternoon, but then disappeared again, making things quite awkward.