USI Insurance Services Recruiter Interview Questions
& Process

The recruiter for this interview was very condescending. I was excited for the role and the interview because I have relevant experience, but I ended up in tears after our conversation because of how she made me feel. As soon as the call started, she immediately asked, 'so you're not working right now.' I replied, 'no, unfortunately I was laid off last year and have been applying to jobs since.' She then commented, 'that is a long time to be laid-off.' Taken aback, I told her, 'as you know the job market is tough but I have been actively applying to open roles and in the meantime volunteering and working on new skills.' She responded, 'I don't see the volunteer work on your resume.' I explained, 'I tailored this resume for the campus recruiting role advertised.' Overall, it was a very condescending and rude experience. It felt like she hadn't even reviewed my resume because as I was discussing my campus recruitment experience, she acted surprised, as if she hadn't read it. I've never had an experience like this with a recruiter.

I had an initial phone call with a Manager. After not hearing back, I followed up and was scheduled with a different one. Before ending the call, expectations were set that I would hear back the end of the following week or beginning of the next. After not hearing back, I followed up with my initial contact, who just did not respond to me. This showed me everything I need to know about how they operate. Whether someone is a fit or not, silence is never the answer. Candidate experience is obviously not important to them.

First, you'll have a prescreen with a Recruiter. They will talk about the requirements for the role, other details about the position, and your experience. Depending on the role, you might have local, regional, and national interviewers in the interview process. This is a chance to learn different perspectives and share your experiences.