UserTesting Researcher Interview Questions
& Process

I applied online and then got an email to set up a chat with HR/Hiring Manager to talk more about the job and make sure I was still interested. Then, I had to do a take-home assignment where I watched and analyzed some user testing videos and put together a report using their template. They said to spend max 4 hours on it and even paid me for my time ($25/hr). After that, I had a screen-sharing call with two people (I think one was the Manager for UX Research) where I presented my report like the client asked for it. They asked lots of client-like questions (like 'why this?', 'why that?', 'where's this?'). We also talked more about the job and why I'd be a good fit.

First there was a video call with the recruiter, and then right after that, another video call with the hiring manager the same week. Then, two weeks later, I had a scheduled video interview that was 45 minutes long where I had to present my own research method and design using their technology to a panel of researchers. You'd think with a quick timeline and seeming efficiency, they'd respond within a week. But I waited two months for any response. Finally, I had a video call with the recruiter who gave me the interviewer notes and told me I didn't get the job. The feedback was bad and didn't have any useful points, so it could have been said in a tweet instead of wasting our time on a video call. Unless you're prepared to work 40 hours for an interview and wait forever for a response, avoid this company.

The role is on the UX consulting team that supports clients using the UserZoom platform. The process involved 4 interviews: first, a recruiter call with basic questions. Then, an interview with the manager to discuss my research background and specific UX research methodologies. Next, a 2-week assignment to create a research plan with mock results, demonstrating how to present them to a client. Finally, an interview with the VP of Research.