UserTesting Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at UserTesting.
UserTesting
Customer Success Manager
Mid Average Negative experience No offer 2 rounds
Interview process
Presentation Background check
Interview formats
Presentation Other
The interview process was okay and the people I met were nice. The last step was a role play/presentation that was done really badly. They framed it as a presentation, so I spent time preparing. On the day, there was an extra person in the call for the role play, but it wasn't clear and felt like they were trying to trick me. The worst part is I never heard back after the final stage, even after following up. It felt disrespectful to treat candidates like that. You should do better.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
UserTesting
Customer Success Manager
Senior Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Group
Interview formats
Behavioral Technical
It was pretty standard, I first chatted with the recruiter, then the CS manager, and then the account team! Very standard and easy going. No presentation was involved but they did ask "Give us an example when" or "How would you do this".
Confirmed questions4 questions
- Can you share an instance where you handled a dissatisfied client?
- Describe a time you assisted a customer in utilizing your product/service more effectively.
- Tell me about a situation where you dealt with an unhappy customer.
UserTesting
Customer Success Manager
Entry Average Negative experience No offer 10 rounds
Interview process
Recruiter call Phone screen Onsite Presentation
Interview formats
Behavioral Presentation
I interviewed for a role and went through 2-3 phone screens, a half-day in-person, and another video interview. They chose someone else, which was fine. The hiring manager then asked me to interview for a different role that she thought I was a better fit for. I went through the whole process again: another phone interview, another half-day onsite, and another video interview. The recruiter then sent an automated email saying I didn't get the job. I asked the hiring manager for a quick chat about constructive criticism, but she said she didn't have time. So, after 10+ interviews across two roles, two onsites, automated rejection emails after final interviews, and no feedback, it's clear this company doesn't value candidates. Don't waste your time; recruiting and customer success don't care about you.
Confirmed questions1 question
- Tell me about your background.
UserTesting Customer Success Manager Interview Questions
Quoted word for word from UserTesting interview reports.
“What was it about UserTesting that appealed to you?”
Read reports →“Tell me about a customer who was close to leaving and what you did to keep them as a client.”
Read reports →“What's your strategy for managing a client base of 50?”
Read reports →“Tell me about a situation where you dealt with an unhappy customer.”
Read reports →“Describe a situation where you handled a difficult customer and how you resolved it.”
Read report →“Describe a time you assisted a customer in utilizing your product/service more effectively.”
Read report →“What's your method for gaining agreement from important people at the companies you work with?”
Read report →“Could you tell me about the size of your current book of business and your approach to managing it?”
Read report →“Can you share an instance where you handled a dissatisfied client?”
Read report →Formats, difficulty and experience
Across all 13 UserTesting interview reports.