UPMC Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 19 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at UPMC.
UPMC
Customer Service Representative
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral Technical
I had a zoom interview with two interviewers. They asked standard questions and many scenario-based questions, like how I would handle a difficult team member or customer. I felt I didn't get the job because they commented on me interviewing for a field I'm not currently in and mentioned they had other internal candidates.
Confirmed questions1 question
- What is your approach to task prioritization on a daily basis?
UPMC
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview was standard and conducted over video. The recruiter's questioning was intelligent, but it wasn't long enough to get to know me. She assumed I was a job hopper because I had listed contract or temp work on my resume, which was a complete error in judgment. I later heard on the radio that the job had been advertised two weeks prior to my application. She took a heading from my resume for a past role of mine, a real niche, and created a new role for UPMC. I dodged a bullet that didn't matter, but advertising an inflated pay rate is wrong, especially when they have a union. I had no idea. Run, HR is not about their employees or prospects! I was really, really disappointed, and I knew she asked more about that particular role than another role that was more aligned with the role I applied for with UPMC.
Confirmed questions1 question
- Given your other experience, why are you seeking a customer service role?
UPMC
Customer Service Representative
Entry Easy Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Take home Onsite Background check Offer
Interview formats
Behavioral Technical
I applied online and a week later got a call to set up a phone interview for two days out. On the scheduled day, I didn't get a call, so I called them that night to let them know. The next morning, the interviewer called back apologizing, saying she got sick. We rescheduled for the next day. After the phone interview, I had to complete an assessment test two days later. Then, two more days passed, and I got a call for a face-to-face interview scheduled for about a week later. This final interview went really well; I was interviewed by four different people, one after another. There was another candidate there at the same time who was late. She was interviewed first for about 30 minutes, and mine lasted an hour. I got a job offer the following Monday. I'm currently finishing up the background check and a health assessment.
Confirmed questions1 question
- Can you tell me about a situation where you had to juggle multiple tasks? How did you manage it, and what happened in the end?
UPMC Customer Support Representative Interview Questions
Quoted word for word from UPMC interview reports.
“How would you deal with a customer who is angry or difficult over the phone?”
Read reports →“Can you describe a situation where you had to handle an angry customer?”
Read reports →“What is your approach to task prioritization on a daily basis?”
Read reports →“Can you share an instance where your supervisor closely monitored your work?”
Read reports →“Can you share an instance of managing a difficult customer interaction?”
Read report →“Describe a situation where you had to deal with a challenging customer.”
Read report →“Can you describe a situation where you had a disagreement with a customer and how you handled it?”
Read report →“Could you share your salary requirements and details about your past work experience?”
Read report →“What abilities do you think are essential for this role?”
Read report →Formats, difficulty and experience
Across all 19 UPMC interview reports.