Unum Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 113 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Unum.
Unum
Customer Service Representative
Entry Average Negative experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
Yeah they do interview and it's a long process. They will call you first and then have you come in for an in-person interview. They will give you the job offer right over the phone. They asked about twenty different questions in both interviews.
Confirmed questions1 question
- Tell me three words that describe you.
Unum
Customer Service Representative
Mid Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Presentation
Interview formats
Behavioral Other
You'll chat with 1-2 recruiters who will want to know about your past work, why you feel you'd be a good fit for this job, and so on. After that, you'll do a pretend call to show how you'd handle interacting with a customer. They might give you some thoughts on your answers and then open it up for you to ask them anything.
Confirmed questions1 question
- What do you consider to be the most crucial trait for a customer service representative?
Unum
Customer Service Representative
Entry Difficult Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Phone screen Group
Interview formats
Technical Group Behavioral
The application and interview process was extremely time consumptive and failed to allow for disclosure about decision making. The application and Resume submittal took a long time then you had to answer online questions and pass screening tests. These were followed by a 30 min telephone interview that then led into an hour long team video interview. All that culminated by getting sent a two sentence email saying that they are considering other applicants! What? I am very disappointed and dismayed by the whole process and am now glad that I was not hired! It is their loss and I will not use either Unum or Colonial Life personally for any service.
Confirmed questions1 question
- What motivated you to apply for a position at Unum?
Unum Customer Support Representative Interview Questions
Quoted word for word from Unum interview reports.
“What is your definition of integrity, and can you provide an example of when you demonstrated it?”
Read reports →“Were you able to commit to 16 months working at their call center?”
Read reports →“Can you share a time when you opted for the ethical choice instead of the simpler option?”
Read reports →“Given your remote work experience, what guidance would you offer to someone new to remote work?”
Read reports →“Could you give an instance of something that would be a deal breaker for you at a job, making you not want to work there?”
Read report →“What makes you want to work at Unum and what makes you a good fit for this role?”
Read report →“Tell me about a time your manager gave you feedback on how you were doing and what you did as a result.”
Read report →“Can you tell me about a time you handled a very angry customer? What did you do to calm them down and resolve their issue?”
Read report →“Can you tell me about a time you received criticism? What was it and how did you respond?”
Read report →Formats, difficulty and experience
Across all 113 Unum interview reports.