UnitedHealthcare Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 37 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at UnitedHealthcare.
UnitedHealthcare
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
The interview process was pretty straightforward, nothing too complex. You start with a few phone interviews, and then there's a final in-person interview at one of their offices. Just remember to bring your resume with you.
Confirmed questions5 questions
- Can you share an example of a time you used the STAR method to describe a customer service situation?
- Using the STAR method, tell me about a challenging customer interaction you managed.
- Walk me through a scenario where you had to deal with an upset customer, using the STAR method.
UnitedHealthcare
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
The interviews were pretty laid back and seemed semi easy. The people who interviewed me were very nice. You should take notes, you'll thank yourself later. Think about past experiences, both easy and difficult times.
Confirmed questions3 questions
- Can you share an instance where you faced and overcame a challenge, detailing how you managed it?
- Tell me about a difficult situation you've experienced.
- Tell me about an easy situation you've experienced.
UnitedHealthcare
Customer Care Representative
Senior Easy Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The UHG interview process was really tough to get through. I applied to more than 50 jobs before I was offered a screening. They are very quick to dismiss you if you don't have the specific qualifications or meet their business needs. I feel fortunate that I even got the chance to interview.
Confirmed questions1 question
- Why do you want to be an advocate for people?
UnitedHealthcare Customer Support Representative Interview Questions
Quoted word for word from UnitedHealthcare interview reports.
“Why do you want to be an advocate for people?”
Read reports →“What are your strategies for dealing with angry customers?”
Read reports →“Can you share an instance where you felt like quitting?”
Read reports →“How long have you been in your current role?”
Read reports →“Can you describe a situation where you had to deal with a very upset customer?”
Read report →“Walk me through a scenario where you had to deal with an upset customer, using the STAR method.”
Read report →“What makes you want to join this company?”
Read report →“Describe a time you successfully resolved a customer's issue, detailing the situation, task, action, and result.”
Read report →“Can you share an instance where you had to manage a very upset customer during your past employment?”
Read report →Formats, difficulty and experience
Across all 37 UnitedHealthcare interview reports.