United Airlines Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 103 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at United Airlines.
United Airlines
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Panel
Interview formats
Behavioral Technical
The interview process was pretty straightforward and professional. It kicked off with submitting an online application, then a quick phone screening, and finally a panel interview with the department manager. The questions were mainly about my past experiences, how I handle problem-solving, and teamwork. The panel was nice and let me know what to expect next. It was an informative and well-organized process overall.
Confirmed questions1 question
- Tell me about a situation where you had to resolve a problem under pressure.
United Airlines
Customer Service Representative
Entry Difficult Neutral experience No offer 1 round
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The interview process was shortened to four questions, as two questions asked the same thing but were worded differently. The two interviewers who were supposed to attend did not, so I was interviewed by one man who asked the questions and wrote down my answers about how my experiences could apply to the role.
Confirmed questions1 question
- Describe a situation where you assisted a struggling teammate and the actions you took.
United Airlines
Customer Service Representative
Entry Easy Positive experience Accept offer 7 rounds
Interview process
Recruiter call Presentation Technical screen Background check Offer
Interview formats
Behavioral Presentation Group
This was an on the spot job offer hiring event. First, checked in with HR (bring a resume, multiple if not using resume paper, just in case it rips or wrinkles). Then, a brief presentation with about 20 candidates. After that, 7 interviewers were calling names for a 30 minute one-on-one. They were reading from a list of questions for a panel. The STAR method is required/highly preferred (Situation, Task, Action & Result). If hired, you proceed to the next room to complete a background test (have your employer address, ph# and dates worked). Then, complete fingerprints (bring two forms of identification). After that, complete a mouth swab drug test (takes approximately 30 minutes all together). Finally, check out with HR. It started at 9am and was done by 2pm. A website called interviewbaba with the title, “top 25 United airline’s questions and answers” helped TREMENDOUSLY! If you are from out of state, you must pay for your own airfare. I met 4 candidates that were from different states interviewing for this major hub.
Confirmed questions4 questions
- What would you do if there was a language barrier with a customer?
- How would you handle a situation where you can't meet an important deadline?
- What's your approach to dealing with an angry customer?
United Airlines Customer Support Representative Interview Questions
Quoted word for word from United Airlines interview reports.
“What are your thoughts on rules and regulations, and why do we need them?”
Read reports →“What action would you take if a coworker is not following procedures to complete their work faster?”
Read reports →“What would you do in a situation where a colleague isn't contributing equally to the workload?”
Read reports →“Can you commit to working every day of the week, any time of day?”
Read reports →“What does workplace diversity signify to you? Provide an example of when you demonstrated it.”
Read report →“Describe a scenario where you were part of a team, and a colleague wasn't contributing equally. How did you address it?”
Read report →“Describe a situation where you had to handle a very angry customer and how you managed it.”
Read report →“Describe a situation where you made a significant impact on a customer and how you recognized that impact.”
Read report →“Share an experience assisting a customer from a different cultural background. How did you approach it, and what was the result?”
Read report →Formats, difficulty and experience
Across all 103 United Airlines interview reports.