Union Bank Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Union Bank.
Union Bank
Customer Service Representative
Entry Average Positive experience No offer 4 rounds
Interview process
Recruiter call Phone screen Presentation Offer
Interview formats
Behavioral Presentation Other
It was good, interactive. I was asked to talk about policies, current affairs, relevant skills and communication skills. There was also a demo of describing a location in my local language (Igbo). Finally, we discussed salary and I had the chance to ask questions.
Confirmed questions2 questions
- Can you elaborate on financial policies?
- What relevant skill sets do you possess?
Union Bank
Customer Service Associate
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
I worked with recruiters to hire new people for many years. Diana was the best. I wasn't very interested in the job because the salary was lower than before. While talking with Diana, I started to take an interest in the position and the company. I also had an interview with Akiko, which made me even more interested in the company.
Confirmed questions1 question
- How do you handle customer complaints?
Union Bank
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
It was a straightforward and simple interview process, easily done over video. There was a simple verification and we exchanged emails. The hiring manager was very accommodating and professional. It was a great experience with courteous communication.
Confirmed questions1 question
- Can you tell me about your strengths and weaknesses?
Union Bank Customer Support Representative Interview Questions
Quoted word for word from Union Bank interview reports.
“Can you elaborate on financial policies?”
Read reports →“How do you handle customer complaints?”
Read reports →“Could you describe your banking experience?”
Read reports →“Can you share an instance where you dealt with a challenging customer and how you managed to resolve the situation positively?”
Read reports →“What skills and experience can you bring to our bank?”
Read report →“What relevant skill sets do you possess?”
Read report →Formats, difficulty and experience
Across all 5 Union Bank interview reports.