Under Armour Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Under Armour.
Under Armour
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
The interview process was straightforward, involving basic questions and a scenario role-play. I found it to be a positive experience. The interviewer was helpful, addressing all my questions both before and after the main discussion. I particularly enjoyed the role-play aspect of the scenario. The overall atmosphere and interactions with the staff felt very approachable.
Confirmed questions1 question
- Why did you decide to join Under Armour?
Under Armour
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
It was a pretty chill vibe, just a casual chat. They asked a couple of things about my background and one hypothetical situation. Wearing Under Armour is a plus because it shows you're into the brand, which is pretty key in this line of work.
Confirmed questions2 questions
- Could you tell us a bit about yourself and your previous experience?
- What makes you interested in working for Under Armour?
Under Armour
Customer Service Representative
Entry Average Positive experience No offer 3 rounds
Interview process
Recruiter call Group Technical screen
Interview formats
Behavioral Technical
I applied on the company's website. After about 10 days, I got an email for a HireVue interview. Then, about 5 business days later, they invited me to a hiring event with other candidates. We did an orientation in a group, and then each of us had an individual interview with a recruiter. A week later, I got an email saying I wasn't chosen.
Confirmed questions2 questions
- Could you tell me a bit about yourself?
- Can you recall a time when you were part of a great team?
Under Armour Customer Support Representative Interview Questions
Quoted word for word from Under Armour interview reports.
“Why did you decide to join Under Armour?”
Read reports →“How would you handle an angry customer?”
Read reports →“Describe how you'd manage a situation with an angry customer.”
Read reports →“Can you recall a time when you were part of a great team?”
Read reports →“What makes you interested in working for Under Armour?”
Read report →“Describe a situation where you exceeded expectations to help a customer.”
Read report →“What makes you want to join our company?”
Read report →“Could you share an instance where you exceeded expectations for a customer and describe the result?”
Read report →“Tell me about a time when...”
Read report →Formats, difficulty and experience
Across all 13 Under Armour interview reports.