Ulta Beauty Retail Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 80 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Ulta Beauty.
Ulta Beauty
Cashier
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical Other
I applied online which took about 30 minutes and then had a one-on-one interview. I applied Friday afternoon and got a callback Monday. The interview was Tuesday with the assistant manager and district manager. It lasted about 30 minutes. They asked a lot about my past work and customer service experience, especially how my food service background could translate to retail. The interview was surprisingly easy, with many questions similar to what I'd seen online. It was conversational and relaxed, and we even chatted about non-work topics after the questions. They really value personality, so make sure yours shines. Experience is good, but personality seemed more important since I didn't have direct retail experience. They liked that I was smiling throughout. Wear all black, as is the Ulta way, though they might tell you to wear it when they call. I wore a nose ring after confirming face piercings were okay.
Confirmed questions5 questions
- Could you tell us about yourself?
- Describe a time you dealt with a difficult customer and how you resolved it.
- What makeup are you currently wearing?
Ulta Beauty
Cashier
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
I went for the interview during a busy time at the store. Since I'm a regular, it wasn't too much of a problem. The interviewer, who I'd spoken with before, asked me to look around and said she'd find me when she was done with the rush. The interview itself was chill and conversational, but it was in the mall's food court, so it wasn't the best setting, a bit loud. She skipped most of the questions about the store and products because she said she saw me in there a lot, and it seemed like it went well. I'm not sure, though. I guess I messed up somewhere because she mentioned she'd get back to everyone on Monday, but Monday passed and she didn't even bother to call me back to say no.
Confirmed questions2 questions
- Can you share a time you received excellent customer service?
- What's your strategy for managing busy periods with multiple customers?
Ulta Beauty
Cashier
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I submitted my application on September 9th and got a call to schedule an interview on the 14th, which was 5 days later. The actual interview was on the 17th. Since the Ulta store wasn't open yet, I met with the manager of the new store at another Ulta location in the same plaza. She asked me a bunch of questions and explained how she runs the store, emphasizing punctuality, being ready for your shift, and prioritizing the customer. She also inquired about my experience with retail systems and handling shipping and order processing.
Confirmed questions7 questions
- Can you start by telling me about yourself?
- What makes you want to work for Ulta?
- You mentioned Sephora before, so why are you interested in Ulta instead?
Ulta Beauty Retail Associate Interview Questions
Quoted word for word from Ulta Beauty interview reports.
“What would you do if a customer was upset because a gift they were supposed to receive with their purchase was unavailable?”
Read reports →“Which brands sold at ULTA do you personally use the most, and what do you like about them?”
Read reports →“If you were an animal, what would you be and why?”
Read reports →“You mentioned Sephora before, so why are you interested in Ulta instead?”
Read reports →“What is your course of action when a customer's card is declined?”
Read report →“How would you assist a customer who appears to be lost?”
Read report →“Describe how you would manage a customer who is angry because they weren't informed about the return policy.”
Read report →“How would you handle a customer who is upset because a favorite brand is out of stock?”
Read report →“How would you manage the scenario where a payment card is declined?”
Read report →Formats, difficulty and experience
Across all 80 Ulta Beauty interview reports.