Uber Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 166 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Uber.
Uber
Customer Service Representative
Senior Easy Positive experience Decline offer 3 rounds About 7 days
Interview process
Take home Phone screen Panel
Interview formats
Behavioral
Online assessment test was given before moving forward with interviews. After the assessment, I had one phone screen with a recruiter and then one panel interview with 3 managers. Pretty straightforward questions.
Confirmed questions1 question
- Tell us about a time when you had to give bad news to a customer.
Uber
Supervisor de Atendimento ao Cliente
Mid Easy Neutral experience No offer 1 round About 2 weeks
Interview process
Onsite
Interview formats
Behavioral
Entrevista bem tranquila, com perguntas comuns para o cargo, focadas em liderança e em situações do dia a dia de quem trabalha com o público. Além disso, eles falam um pouco sobre a cultura e o modelo de trabalho da empresa.
Confirmed questions1 question
- De que forma lidar com clientes nervosos ou bravos?
Uber
Customer Support Representative
Entry Average Negative experience No offer 2 rounds About 2 weeks
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
I had a screening interview with a recruiter and another interview with the team leaders. I don’t remember for sure if I also had to take a test. During the interview with the team leaders, even though I answered their questions with confidence, I had the feeling they wouldn’t hire me. In the screening interview, I mentioned that I have a child, and the recruiter asked who would take care of my child while I am working. For an American tech company in the sharing economy business, I found this question really outrageous and misogynistic. They told me I would get the results within a week, but after a week went by, I had to contact the recruiters myself to get an answer. In the end, I felt relieved that they didn’t give me the job offer.
Confirmed questions1 question
- Can you tell about a time when you went above and beyond for a customer? How do you handle a difficult customer?
Uber Customer Support Representative Interview Questions
Quoted word for word from Uber interview reports.
“a rider sent a ticket saying he booked a ride and after 100 meters the driver told him to go out, and also the rider had a 150 pound promo code, what will you do?”
Read reports →“a driver sent a ticket saying the rider forgot a briefcase and the driver says he hears a beep sound, what will you do?”
Read reports →“How would you handle a situation where a mother calls saying her son ordered Uber Eats and he has blood in his mouth after he started eating the food?”
Read reports →“How would you handle a situation where a driver punched a rider and sent them to the hospital?”
Read reports →“A driver has these costs to drive all year with Uber: X gas/month, Z insurance/year, etc. He works C days in a week, takes Y weeks of vacation and in each week of the year he earns N. What is his profit? Explain how you calculated it like you are explaining to a customer or a friend, making it very clear.”
Read report →“You get a ticket from a rider saying their driver was drunk and the car smelled like alcohol, but when you talk to the driver, they say the rider spilled alcohol in the back seat and that they weren’t drunk. How would you solve this issue?”
Read report →“How would you respond to a complaint where a woman says she was sexually harrassed by a driver and had to run from the cab, but the driver says he had an extremely drunk and rude customer he told to leave the cab?”
Read report →“How can Uber get 100 more drivers to sign up next month? How should Uber deal with a very angry rider who said he was wrongly charged?”
Read report →“A delivery partner calls in and says they want to end their life. How would you handle this call?”
Read report →Formats, difficulty and experience
Across all 166 Uber interview reports.