TUI Group Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 22 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at TUI Group.
TUI Group
Call Center Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Technical Behavioral
It was good, they showed me around the call center. Then I was sent to a room to do a math test and then one interviewer asked me questions for about 20-30 minutes. It was a positive experience overall and they let me know within a few days that I got the job.
Confirmed questions1 question
- What IT skills do you possess?
TUI Group
Customer Service Representative
Entry Easy Positive experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was conducted online and lasted approximately 45 minutes. Two HR representatives inquired about my past work history, my reasons for applying, my future career aspirations, and my salary expectations. We also talked about potential training opportunities and the practical aspects of the job.
Confirmed questions1 question
- Do you have prior experience in customer service?
TUI Group
Customer Service Representative
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical
The interview process is generally good, but the English assessment, which is AI-based, is problematic. Even native English speakers found it difficult. I believe a human should conduct this assessment during the interview instead of relying on AI.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
TUI Group Customer Support Representative Interview Questions
Quoted word for word from TUI Group interview reports.
“Can you book a flight over the phone using the website?”
Read reports →“Can you note down a series of numbers in French/Dutch?”
Read reports →“Describe how you would deal with a customer who missed their bus for their flight.”
Read reports →“Are you happy with the schedule and salary?”
Read reports →“How is your knowledge of the language?”
Read report →“Describe some of your past holiday experiences.”
Read report →“What are your strategies for staying motivated when working long hours?”
Read report →“What makes you want to join TUI?”
Read report →“What are your thoughts on good customer service?”
Read report →Formats, difficulty and experience
Across all 22 TUI Group interview reports.