TUI Group Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 13 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at TUI Group.
TUI Group
Travel Consultant
Entry Average Positive experience No offer 3 rounds
Interview process
Take home Phone screen Onsite
Interview formats
Technical Case
I had an online assessment first, then a phone interview, and finally an in-person interview where I had to do a maths test involving currency exchange, addition, subtraction, and budgeting holidays for mock customers.
Confirmed questions1 question
- Can you share any experiences from your background that would be helpful in assisting customers with their holiday bookings?
TUI Group
Travel Consultant
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Other
The interview was friendly and competency based, testing my knowledge of the company. The informal setting felt a bit unprofessional. There was a long wait for a decision, and the outcome was communicated via email instead of a phone call.
Confirmed questions1 question
- What is your understanding of TUI?
TUI Group
Customer Advisor
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Group Presentation Technical screen Onsite
Interview formats
Behavioral Technical Group Presentation
The hiring process starts with an initial phone call. If you pass that, you'll be invited to an assessment on the same day, followed by an interview. The assessment has two parts: a math-based section, so it's good to brush up on percentages beforehand. Also, read the questions carefully because it's easy to get tricked. The other part is a group activity where you'll work together to prioritize statements. Make sure to speak up and engage with others during this part. There's also an icebreaker at the beginning, which they'll tell you about beforehand, where you need to think of a song title that describes you. They say it's not scored, but in my group, the two who got the jobs made sure to pick something that allowed them to talk about what they could contribute to the workplace, and talking to the staff there, it seems they did something similar. By this point, it's lunchtime (lunch is not provided). When you return, you'll be told if you've passed the first stage. If you're successful, you'll move on to a session of listening to calls and a one-on-one competency-based interview.
Confirmed questions4 questions
- Tell me about a time you dealt with a difficult situation.
- What are your strengths and weaknesses?
- Describe an instance of providing good customer service.
TUI Group Consultant Interview Questions
Quoted word for word from TUI Group interview reports.
“Describe an instance of providing bad customer service.”
Read reports →“What is your understanding of TUI?”
Read reports →“How do you motivate yourself when you're not feeling productive at work?”
Read reports →“Describe how you would finalize a sale with a customer on the same day.”
Read reports →“Tell me about languages.”
Read report →“Describe an instance of providing good customer service.”
Read report →“What makes you want to join our company?”
Read report →“How do you feel about working in a team?”
Read report →“Can you share any experiences from your background that would be helpful in assisting customers with their holiday bookings?”
Read report →Formats, difficulty and experience
Across all 13 TUI Group interview reports.