TSYS|Total System Services Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 30 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at TSYS|Total System Services.
TSYS|Total System Services
Customer Service Representative
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The interview was straightforward, involving a few hypothetical situations. We had a short discussion about my resume and a general introduction. They also inquired about my approach to dealing with challenging or impolite customers.
Confirmed questions1 question
- What is your weakest trait?
TSYS|Total System Services
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
It went well, the whole thing was over the phone and split into two parts. You'll need to showcase some credit card knowledge. They're keen to hire if you have a good attitude and can commit to 5 weeks of full-time training at the start, Monday to Friday from 9 am to 6 pm, with weekends off. It's a good idea to research credit cards beforehand and think about past experiences, like how you managed difficult customers.
Confirmed questions7 questions
- Can you tell me about your previous positions and what you found challenging in them?
- How did you handle situations when things didn't go as planned?
- Describe any mistakes you've made and how you managed to overcome them.
TSYS|Total System Services
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
If you get nervous or are ill and can't do a face to face interview at the time, try asking for a phone interview, which I did and was able to keep my notes with me. The interview is quite simple though. They just ask about your work history, skills and some other questions too.
Confirmed questions1 question
- Can you share an instance where you handled a challenging customer interaction?
TSYS|Total System Services Customer Support Representative Interview Questions
Quoted word for word from TSYS|Total System Services interview reports.
“Do you know what credit and debit cards are?”
Read reports →“What does good customer service mean to you?”
Read reports →“Did the customer end up satisfied with how you handled it?”
Read reports →“What makes you want to join us?”
Read reports →“How would you handle an angry customer?”
Read report →“Tell me about a time you assisted a customer who was frustrated.”
Read report →“How would you handle an upset customer?”
Read report →“Describe a situation where you dealt with an escalated customer and how you resolved it.”
Read report →“What makes you want to join Tsys?”
Read report →Formats, difficulty and experience
Across all 30 TSYS|Total System Services interview reports.