Travelodge Hotels (UK) Receptionist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 63 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Travelodge Hotels (UK).
Travelodge Hotels (UK)
Receptionist
Entry Easy Negative experience Decline offer 1 round
Interview process
Group Recruiter call
Interview formats
Behavioral Group
I sat down in an open day environment, and it was like clockwork. Various tables with people going around for a 5-minute chat. The questions were very basic, and I was almost ushered away. Perhaps I over prepped, as many many candidates were there.
Confirmed questions1 question
- Can you tell me about your experience and if you're accustomed to night shifts?
Travelodge Hotels (UK)
Receptionist
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Other
So I applied, and then they had me come in for an in-person interview with the hotel manager. We talked about how I would handle customer service type situations and if I was okay with working shifts. It felt pretty relaxed and they mostly wanted to see if I’d be a good fit for the team.
Confirmed questions1 question
- Can you tell me what your understanding of this role is?
Travelodge Hotels (UK)
Receptionist
Entry Easy Positive experience No offer 4 rounds
Interview process
Recruiter call Group Presentation Onsite
Interview formats
Behavioral Group Presentation
I applied for a Receptionist position and got a call from recruitment a few days later. They asked about my experience and, after passing that stage, I was invited to a selection day. When I got there, I reported to reception and waited in the bar area with 4 other candidates interviewing for bar and receptionist roles. We introduced ourselves and talked a bit about our experiences. Then, we all worked together on a group activity where we had to design our hotel with a limitless budget and present our ideas to the interviewers. Finally, I had a one-on-one interview with the hotel manager or deputy managers.
Confirmed questions6 questions
- What makes you want this job and why Travelodge?
- Can you give an example of good customer service?
- Can you describe a situation involving poor customer service?
Travelodge Hotels (UK) Receptionist Interview Questions
Quoted word for word from Travelodge Hotels (UK) interview reports.
“What actions would you take if you discovered a guest smoking?”
Read reports →“How would you deal with a guest who is upset and getting angry?”
Read reports →“What would be your response if a guest disliked their room, but all other rooms were either occupied or out of service?”
Read reports →“How would you handle a situation where three large men were causing disturbances?”
Read reports →“How did you get here today? Did you walk, drive yourself, or get a ride from someone?”
Read report →“In what ways would you handle a hotel guest who has an issue with their room?”
Read report →“Can you share an experience of receiving excellent customer service and how it affected you?”
Read report →“Can you recall a time when you provided or received excellent or poor customer service?”
Read report →“Imagine you're by yourself at reception, facing an irate customer and a line of people needing to check in or out. How would you manage this situation?”
Read report →Formats, difficulty and experience
Across all 63 Travelodge Hotels (UK) interview reports.