Tradesy Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Tradesy.
Tradesy
Customer Service Representative
Entry Easy Positive experience Decline offer 3 rounds
Interview process
Recruiter call Take home Presentation
Interview formats
Behavioral Technical
I applied online. After that, I had a 20-minute phone interview. The interviewer called me 30 minutes earlier than scheduled. They asked me about my past work experiences and some scenario-based questions, which were pretty standard. About a week or two later, they sent an email with a skills test and an invitation to a career fair at their office.
Confirmed questions2 questions
- Tell me what you know about our company.
- Describe a time you dealt with an unhappy customer and how you managed it.
Tradesy
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Take home Offer
Interview formats
Technical
I felt the whole interview experience was cold and impersonal. They sent me a written test to complete (I've included an example question and my answer). After that, I heard nothing until I got a rejection letter. No explanation was given for why my answers were not good enough to move forward. There was no phone call or heads-up before the written test that it would be part of the process. It was just: here's a test, I did it, and sent it back the same day within 3 hours. Even though I'm sure my answers to the objective questions were correct and my work history is enough for the experience-based questions, I got no response. My advice to the recruiters at Tradesy would be to be more considerate of people's time. Maybe let them know over the phone that a written test is coming, give some pointers on how to best answer them (like whether to focus more on personality or speed), and/or provide some feedback or reasons when they decline a candidate.
Confirmed questions1 question
- Regarding a sale of $95.00 on Tradesy, where a 9% commission is deducted, and then a 2.9% PayPal transfer fee is applied to the remaining amount, how much did Jessica end up receiving in her PayPal account?
Tradesy
Customer Support Representative
Entry Average Neutral experience No offer 1 round
Interview process
Group Recruiter call
Interview formats
Behavioral Group
The interview was sort of like musical chairs. A group of us went into a room and we rotated through 4 different stations for mini interviews. It was a bit unusual, but it was good to talk to different teams.
Confirmed questions2 questions
- Can you tell me about a time you dealt with a conflict?
- What is your greatest weakness?
Tradesy Customer Support Representative Interview Questions
Quoted word for word from Tradesy interview reports.
“Regarding a sale of $95.00 on Tradesy, where a 9% commission is deducted, and then a 2.9% PayPal transfer fee is applied to the remaining amount, how much did Jessica end up receiving in her PayPal account?”
Read reports →“What interests you about working for Tradesy?”
Read reports →“Describe a time you dealt with an unhappy customer and how you managed it.”
Read reports →“Tell me about your personal life.”
Read reports →“Tell me what you know about our company.”
Read report →“Can you tell me about a time you dealt with a conflict?”
Read report →“Tell me about your experience.”
Read report →Formats, difficulty and experience
Across all 6 Tradesy interview reports.