Total Wine & More Sales Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Total Wine & More.
Total Wine & More
Sales Associate
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
This was an easy interview with no issues, lasting probably 10-15 minutes. If you like in-and-out interviews, this is good for you. It's like a questions and answering type of conversation. I can see this company being a company that'll hire you on the spot if they like you enough.
Confirmed questions1 question
- What are your salary expectations?
Total Wine & More
Sales Associate
Entry Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
Applied online and then came in to talk to a floor manager about my interest. They scheduled an in-person interview. I brought a resume, but they could also generate it from my online application. The interview was informal and held in a cramped, locked-off office. I only spoke with one floor manager, not the GM. Since I knew they needed to hire quickly, it worked to my advantage for a fast process. There was a long wait for background check clearance from HR, who are located out of state, even though it only takes a phone call. HR informed me it had been approved two weeks prior.
Confirmed questions2 questions
- Could you tell me a bit about yourself?
- What past experiences do you have that are most relevant to this role?
Total Wine & More
Sales Associate
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Group Background check Offer
Interview formats
Group Behavioral Other
Applied online and about a week later got an email from HR about a hiring event. It started with a group of 4 of us meeting the HR head for intros and some role playing to showcase our selling skills. Then I had a one-on-one with an assistant manager to discuss my background and my interest in Total Wine. We also talked through some selling scenarios and how I'd give top-notch customer service. Next, I took a personality test with about 100 questions. Finally, I met with the store manager who covered similar ground as the assistant manager, asking about past customer interactions, my availability, my expectations from the company, and what the company could expect from me. The last steps are a drug test and background check.
Confirmed questions1 question
- What would you do if a customer requested a discount larger than the one currently offered?
Total Wine & More Sales Associate Interview Questions
Quoted word for word from Total Wine & More interview reports.
“Do you understand you'll be on your feet all day?”
Read reports →“Can you tell me about your knowledge of different wine types?”
Read reports →“What would you do if a customer requested a discount larger than the one currently offered?”
Read reports →“Tell me about your knowledge of wine.”
Read reports →“What are your weekday and weekend availability preferences?”
Read report →“What is your approach to assisting a customer when the specific items they need are unavailable?”
Read report →“Tell me about a situation where you had to salvage a sale because the customer was unhappy.”
Read report →“When it comes to your work, are you more focused on sales or on the customer?”
Read report →“Can you tell me about your availability?”
Read report →Formats, difficulty and experience
Across all 14 Total Wine & More interview reports.