
Total Wine & More Marketing Analyst Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 17 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Total Wine & More.
Merchandiser
I applied for a stocker job, but it's called Merchandiser. About a week after applying, I got a call for an interview. When I got there, they took me to a classroom for a 30-minute interview with the assistant manager. They asked me a bunch of open-ended questions and then asked me to come back for a second interview the next day. The second interview was similar to the first but with the manager. It was longer, about an hour and a half, and I also got a tour of the store and learned about the daily tasks of a merchandiser. They also talked about the job benefits and company culture. The following week, I got an email about a background check and drug test. Be aware, this isn't a standard drug test; it's a 10-panel test that even checks for antidepressants! The background check and drug test results came back to the company in about 4 days.
- How would you handle an upset customer?
- What are your future career aspirations in 5 years?
- What is your process for learning a new role?
Merchandiser
I applied online on January 1st. About three weeks later, I got an email saying the job I applied for was filled, but they had another opening. I had an interview with the Hiring Manager that Tuesday. The next day, I had a second and third interview, plus a tour. I got an offer at the end of the tour. Everyone was really friendly and even joked around a bit. Each manager read questions from a corporate-generated sheet. They were scenario questions. They'd ask, I'd answer, and they'd give feedback. The hiring manager asked about my availability and fit for the company. The department manager talked about the job and asked fewer questions. He was a really friendly guy. Finally, a store manager asked a few scenario questions about customer service. Afterwards, someone from my department gave me a tour of the store and back areas. He was friendly and introduced me to the staff. Only a few wine associates seemed a bit distant. I'm waiting for an email for paperwork now, but that's it.
- A customer needs help with a Chablis, but you hear a bottle crash nearby. What's your response, considering you have a walkie?
- As a bonus question, are you open to relocating?
Merchandiser
The hiring process was super easy and fast. Right after I applied, I got a phone call, and then I had one in-person chat where they asked all the usual stuff. They made me an offer right then and there, and told me when to start my video training.
No confirmed questions were included in this interview report.
Total Wine & More Marketing Analyst Interview Questions
Quoted word for word from Total Wine & More interview reports.
“A customer needs help with a Chablis, but you hear a bottle crash nearby. What's your response, considering you have a walkie?”
Read reports →“How do you approach situations with a coworker who isn't contributing their fair share?”
Read reports →“Are you legally authorized to work?”
Read reports →“What would you do if a customer had an issue?”
Read reports →“What is your process for learning a new role?”
Read report →“What does your availability look like?”
Read report →“How would you handle an upset customer?”
Read report →“How do you collaborate within a team?”
Read report →“As a bonus question, are you open to relocating?”
Read report →Formats, difficulty and experience
Across all 17 Total Wine & More interview reports.