Too Good To Go Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 12 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Too Good To Go.
Too Good To Go
Customer Care Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Group Background check Offer
Interview formats
Case Behavioral Group Other
So there were like 3 or 4 talks. It started with a chat with HR and the team lead on the computer. Then my second interview was with the team manager and the team lead (which was mostly just a nice chat to get to know each other, and we did this case study which was actually super fun). After that, I had one last talk with the team lead and then a chat with 2 coworkers to check if I was a good culture fit. Honestly, the whole thing was pretty enjoyable. Everyone was really cool and made me feel welcome.
Confirmed questions1 question
- Given examples of customer emails and no knowledge of company policies, how would you respond?
Too Good To Go
Customer Experience Specialist
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Phone screen
Interview formats
Behavioral Case
So I had this first interview on video, just some general questions. Then they sent me a case study after a second video call interview. I waited about a week after sending it. After that, I had a third video call interview, where they asked me more about myself and my background. A week after that, I got an email saying they decided to pause hiring for the role and would keep my info on file.
Confirmed questions4 questions
- What made you decide to apply to TGTG?
- Can you tell me a bit about yourself?
- How would you describe the app to someone who is not tech-savvy, like your grandmother?
Too Good To Go
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The HR person (people culture) reached out to me on LinkedIn, mentioning I'd be a good fit. I responded quickly to set up an interview. Interestingly, I had to send a follow-up email because she forgot to give me a date! The interview itself went well, but I never received any feedback. I sent two more emails inquiring about their interest and the possibility of a second interview, but heard nothing back. It's quite disappointing and feels disrespectful, especially coming from someone in a 'people culture' role who spoke highly of the company and team during the interview. If this is how the HR operates, I'm actually relieved I didn't proceed to the next stage.
Confirmed questions2 questions
- Could you tell me about your previous customer service experience?
- What attracts you to Too Good To Go?
Too Good To Go Customer Support Representative Interview Questions
Quoted word for word from Too Good To Go interview reports.
“How would you describe the app to someone who is not tech-savvy, like your grandmother?”
Read reports →“What attracts you to Too Good To Go?”
Read reports →“How do you maintain motivation when faced with repetitive tasks?”
Read reports →“What makes you want to join TGTG?”
Read reports →“How do you stay motivated when faced with repetitive work?”
Read report →“Given examples of customer emails and no knowledge of company policies, how would you respond?”
Read report →“What are the ideal characteristics of a team and a supervisor for you to perform at your best?”
Read report →“Could you tell me about your proficiency in different languages?”
Read report →“In your opinion, what is the single most important characteristic for a customer experience specialist?”
Read report →Formats, difficulty and experience
Across all 12 Too Good To Go interview reports.