Toast Inc Sales Development Representative Interview Questions
& Process

I interviewed for the Hybrid Development Rep (HDR) role and had an excellent experience. The process was transparent and well-structured: first, a recruiter screen covering role expectations, light behavioral questions, comp, and timeline. Then, a manager interview with behavioral questions and a cold call role play exercise. Finally, a round with two managers diving deeper into coachability, past experiences, and growth mindset. What stood out: Toast provided Sandler methodology materials upfront, compensation was disclosed immediately (no games), and the feedback loop between rounds was excellent. The manager's coaching after the role play showed their development culture in action. Timeline was ~2 weeks total. They're genuinely looking for coachability and work ethic over perfect execution. The role play tests your ability to build rapport and probe for pain - study their process beforehand. Overall, one of the most respectful and transparent interview processes I've experienced in sales. They practice what they preach about coaching culture.

So I started with a phone screening, then had a phone interview, and then a final “panel” that was actually two more interviews plus a job shadow. It felt like five interviews in total. I was really hopeful but didn't get the offer in the end, which was a bummer. It still seems like a great company though!

I was emailed by a recruiter and scheduled a 30-minute phone screen a few days later. After that, they wanted me to do a phone interview with a hiring manager, which was set for three days later. I had to study some materials and get ready to give a 1-minute product pitch. The 30-minute chat with the manager went well. They seemed to be in a hurry to finish everything up, and we had several interactions within a week. Now I haven't heard anything back. It's interesting because for a company that seems to value openness, they struggle with delivering bad news to potential hires.