TJ Maxx Customer Support Representative Interview Questions
& Process

The manager met me at the front and we went to her office. She asked me about my past jobs and how I deal with people in those roles. I explained that customer service and retail go hand-in-hand, even though I don't have retail experience. She also asked how I'd handle an upset customer and what would be expected of me if hired. She mentioned they would call back if interested after interviewing everyone.

I went to the store in person to get an application, turned it in, and was called within a week for an interview. The TJ Maxx I applied for was in a college town, so they were constantly hiring as students would graduate and leave. I interviewed 1:1 with one of the assistant managers in their office. He just basically went over my application and he particularly paid attention to me having a degree that wasn't business related and asked why I choose retail. I was a newly graduate and wasn't sure if I wanted to continue education, but wanted to work and the experience. He did tell me I was "over-qualified" for a cashier's position, so he offered me to take a Customer Service Representative position. I would train as a cashier for a few weeks then move on up within to train other employees as a Customer Service Representative. We then discussed salaries - I would be making at least $9 an hour (which is over minimum wage in WV at that time I applied) and as I would become a Customer Service Rep, I would get a $1 raise - this varies, however between different employees, I later found out. At that point, it was my first job, so I didn't negotiate and agreed. Then I was told I would have to watch a training video / presentation if I do decide to take the job. I took the job on the spot, and started a week later.

The interview process was easy and straight forward. I had an impromptu interview immediately after entering the store for the application and was scheduled for a second interview with a different manager the same day. In the impromptu interview, I spoke with the manager onsite about my resume and current availability. She then scheduled the second interview to be about 5 hours later with a second manager who looked over my resume once more, asked a few usual interview questions and hired me.