TitleMax Store Manager Interview Questions
& Process

After reviewing my resume, I had an interview. The hiring manager seemed genuine. Initially, I was quoted an hourly wage of $12.02, with the suggestion of about 10 hours of overtime per week. The schedule was set as 9 AM to 7 PM daily, Monday through Friday, plus alternating Saturdays from 10 AM to 2 PM. The weekly hours alone, without overtime, amounted to 50 hours. There was also a monthly bonus based on a percentage, and if no bonus was earned, an additional $416 was added, effectively bringing the hourly rate to $13.47. The role also involved using my personal car for trips to the bank and post office, which wasn't explicitly mentioned during hiring. While no car allowance was offered, mileage reimbursement was available at roughly $0.30 per mile, which is significantly less than the IRS recommended $0.56 per mile. I suspect executives might receive a car allowance. However, within the first week, it became clear that using one's personal vehicle for these tasks is standard. Then, about two weeks in, I was informed that overtime was not permitted, contradicting what I was told when hired. This feels disrespectful and misleading.

I applied online and got a quick screening phone call. They asked about my background and career goals. I heard back the next day to schedule a webcam interview for the following week. The recruiter was nice and asked a lot about my management and sales experience. Three days later, I was asked to interview with the regional manager in person the next week. That interview was over an hour, they went over the position details and asked many of the same questions from the webcam interview. I was called back the next day and offered the job.

After I applied, the first thing was an automated email with a link to take an assessment. It asked about my personality, problem-solving, basic math, and reading comprehension. If I did well enough, a recruiter called me for a quick phone chat and then set up an in-person interview at a store near me with the general manager. I ended up interviewing at two branches because they'd already hired someone for the first one, but they liked me and wanted to find another spot for me since I did well. After meeting with the two general managers, the district manager called to offer me the job, but it was contingent on a credit and background check. Then the recruiter called back to sort out my start date.